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~isPartOf:"Journal of retailing and consumer services"
~person:"Dwivedi, Yogesh Kumar"
~person:"Gil Saura, Irene"
~person:"Poncin, Ingrid"
~person:"Prentice, Catherine"
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Search: "Customer relationship management"
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Beziehungsmarketing
18
Relationship marketing
18
Consumer behaviour
17
Konsumentenverhalten
17
Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungsqualität
8
Service quality
8
Customer engagement
6
Brand management
4
Customer integration
4
Kundenintegration
4
Markenführung
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Brand image
3
Customer loyalty
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Markenimage
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Social Web
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Social web
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Artificial intelligence
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Customer experience
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Customer service
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Einzelhandel
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Experiment
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Fluggesellschaft
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Kundenservice
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Dwivedi, Yogesh Kumar
Gil Saura, Irene
Poncin, Ingrid
Prentice, Catherine
Lombart, Cindy
9
Park, Jungkun
7
Hollebeek, Linda D.
6
Klaus, Philipp
6
Louis, Didier
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Agag, Gomaa
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Khan, Imran
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Molinillo, Sebastian
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Mortimer, Gary
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Rana, Nripendra P.
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Das, Gopal
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Fazal-e-Hasan, Syed
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Han, Xiaoyun
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Loureiro, Sandra Maria Correia
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Quach, Sara
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Seger-Guttmann, Tali
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Söderlund, Magnus
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Thaichon, Park
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
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Arndt, Aaron D.
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Bilgihan, Anil
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Cambra-Fierro, Jesús
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Carlson, Jamie
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Cheah, Jun-Hwa
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Elms, Jonathan
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Frasquet Deltoro, Marta
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Gong, Taeshik
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Harun, Ahasan
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Islam, Jamid Ul
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Japutra, Arnold
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Karande, Kiran
3
Kumar, Vikas
3
Pantano, Eleonora
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Park, Eunil
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Journal of retailing and consumer services
International journal of hospitality management
6
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
The journal of brand management : an international journal
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of vacation marketing : an international journal
3
Services marketing quarterly
3
Management decision : MD
2
The international review of retail, distribution and consumer research
2
The journal of business & industrial marketing
2
The journal of product & brand management
2
The journal of services marketing
2
The service industries journal
2
Asia Pacific journal of marketing and logistics
1
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
European retail research
1
Handbook of research on customer engagement
1
International journal of Indian culture and business management
1
International journal of bank marketing
1
International journal of contemporary hospitality management
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
Journal of electronic commerce research : JECR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of industrial and business economics
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Service business
1
Strategic marketing in tourism services
1
Technological forecasting & social change : an international journal
1
The international journal of logistics management
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
18
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1
Enhancing playful customer experience with personalization
Lambillotte, Laetitia
;
Magrofuoco, Nathan
;
Poncin, Ingrid
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013366295
Saved in:
2
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
3
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
4
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
5
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian
;
Prentice, Catherine
;
Han, Xiaoyun
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
Saved in:
6
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
7
Non-immersive virtual reality technologies in real estate : how customer experience drives attitudes toward properties and the service provider
Pleyers, Gordy
;
Poncin, Ingrid
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305164
Saved in:
8
Shopping intention at AI-powered automated retail stores (AIPARS)
Pillai, Rajasshrie
;
Sivathanu, Brijesh
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012305364
Saved in:
9
The influence of identity-driven customer engagement on purchase intention
Prentice, Catherine
;
Han, Xiao Yun
;
Hua, Lian-Lian
;
Hu, Lin
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 339-347
Persistent link: https://www.econbiz.de/10011995641
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
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