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~isPartOf:"Journal of retailing and consumer services"
~person:"Frasquet Deltoro, Marta"
~subject:"Relationship marketing"
~type_genre:"Article in journal"
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Relationship marketing
Beziehungsmarketing
3
Consumer behaviour
3
Distribution channel
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Einzelhandel
3
Konsumentenverhalten
3
Retail trade
3
Vertriebsweg
3
Online retailing
2
Online-Handel
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Beschwerdemanagement
1
Channel adoption
1
Competition
1
Competitive showrooming
1
Complaint behaviour
1
Complaint management
1
Cross-channel
1
Crowding
1
Customer inspiration
1
Customer satisfaction
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Dienstleistungsqualität
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E-commerce
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Electronic Commerce
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Food retailing
1
Innovation adoption
1
Innovationsakzeptanz
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Kundenzufriedenheit
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Latent class analysis
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Lebensmitteleinzelhandel
1
Loyalty
1
Multichannel behaviour
1
Multichannel behaviour segmentation
1
Omnichannel retailing
1
Perceived novelty
1
RFM
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Relationship quality
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Salespeople
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Frasquet Deltoro, Marta
Prentice, Catherine
11
Lombart, Cindy
9
Park, Jungkun
7
Hollebeek, Linda D.
6
Klaus, Philipp
6
Louis, Didier
6
Agag, Gomaa
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Khan, Imran
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Molinillo, Sebastian
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Mortimer, Gary
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Rana, Nripendra P.
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Das, Gopal
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Fazal-e-Hasan, Syed
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Han, Xiaoyun
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Kuppelwieser, Volker
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Loureiro, Sandra Maria Correia
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Quach, Sara
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Seger-Guttmann, Tali
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Söderlund, Magnus
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Thaichon, Park
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Abdelmoety, Ziad Hassan
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Anaya-Sánchez, Rafael
3
Arndt, Aaron D.
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Bilgihan, Anil
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Cambra-Fierro, Jesús
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Carlson, Jamie
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Cheah, Jun-Hwa
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Dwivedi, Yogesh Kumar
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Elms, Jonathan
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Gong, Taeshik
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Harun, Ahasan
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Islam, Jamid Ul
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Karande, Kiran
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Kumar, Vikas
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Journal of retailing and consumer services
International journal of retail & distribution management
2
The international review of retail, distribution and consumer research
2
The journal of brand management : an international journal
1
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ECONIS (ZBW)
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Competitive (versus loyal) showrooming : an application of the push-pull-mooring framework
Frasquet Deltoro, Marta
;
Miquel-Romero, Maria-Jose
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648927
Saved in:
3
Understanding complaint channel usage in multichannel retailing
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Ziliani, Cristina
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 94-103
Persistent link: https://www.econbiz.de/10011995526
Saved in:
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