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~isPartOf:"Journal of retailing and consumer services"
~person:"Harun, Ahasan"
~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
3
Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Service quality
3
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
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Kundenzufriedenheit
2
Perception of justice
2
Service failure
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Brand image
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Cognition
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Customer complaints
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Customer service
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Einzelhandel
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Ethiopia
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IPMA
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Kognition
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Kundenservice
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Markenimage
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Mobile communications
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Mobilkommunikation
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PLS-SEM
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Perception
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Positive word-of-mouth
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Product involvement
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Quality
1
Retail trade
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Retailing
1
Service recovery
1
Shopping value
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Store loyalty
1
Viral marketing
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Virales Marketing
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Wahrnehmung
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Äthiopien
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Harun, Ahasan
Prentice, Catherine
11
Lombart, Cindy
9
Park, Jungkun
7
Hollebeek, Linda D.
6
Klaus, Philipp
6
Louis, Didier
6
Agag, Gomaa
5
Khan, Imran
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Das, Gopal
4
Fazal-e-Hasan, Syed
4
Han, Xiaoyun
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Kuppelwieser, Volker
4
Loureiro, Sandra Maria Correia
4
Quach, Sara
4
Seger-Guttmann, Tali
4
Söderlund, Magnus
4
Thaichon, Park
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Arndt, Aaron D.
3
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Carlson, Jamie
3
Cheah, Jun-Hwa
3
Dwivedi, Yogesh Kumar
3
Elms, Jonathan
3
Frasquet Deltoro, Marta
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Gong, Taeshik
3
Islam, Jamid Ul
3
Japutra, Arnold
3
Karande, Kiran
3
Kumar, Vikas
3
Pantano, Eleonora
3
Park, Eunil
3
Poncin, Ingrid
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Prybutok, Victor R.
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Journal of retailing and consumer services
International journal of services and standards
1
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ECONIS (ZBW)
3
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Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
2
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
3
An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
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