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~isPartOf:"Journal of retailing and consumer services"
~person:"Pathak, Parag A."
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungsqualität"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Interkulturelles Management
Konsumentenverhalten
Customer satisfaction
2
Kundenzufriedenheit
2
Service quality
2
Attribution
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Checkout methods
1
Complaint management
1
Consumer behaviour
1
Distributive justice
1
Food retailing
1
Gerechtigkeit
1
Justice
1
Justice sensitivity
1
Lebensmitteleinzelhandel
1
Relationship marketing
1
Selbstbedienung
1
Self-service
1
Self-service technology
1
Service recovery
1
Social comparison
1
Store loyalty
1
Store quality
1
Supermarkets
1
Verteilungsgerechtigkeit
1
Viral marketing
1
Virales Marketing
1
Word-of-mouth
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Pathak, Parag A.
Sharma, Piyush
Staiger, Douglas
Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
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Journal of retailing and consumer services
NBER Working Paper
12
Working paper / National Bureau of Economic Research, Inc.
11
The journal of services marketing
9
NBER working paper series
8
The American economic review
3
The journal of economic perspectives : EP ; a journal of the American Economic Association
3
Discussion paper
2
Discussion paper series / IZA
2
Journal of business research : JBR
2
Journal of service management
2
A Research Agenda for Service Marketing
1
American Economic Review Insights
1
American economic review
1
Annual review of economics
1
Branding and sustainable competitive advantage : building virtual presence
1
Brookings papers on education policy
1
Brookings-Wharton papers on urban affairs
1
Econometrica : journal of the Econometric Society, an international society for the advancement of economic theory in its relation to statistics and mathematics
1
Economics of education review
1
Faculty research working paper series / John F. Kennedy School of Government, Harvard University
1
Frontiers in health policy research
1
IZA Discussion Paper
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
The Rand journal of economics
1
The changing hospital industry : comparing not-for-profit and for-profit institutions
1
The quarterly journal of economics
1
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ECONIS (ZBW)
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1
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
2
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
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