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~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
~subject:"Hochschule"
~subject:"Krankenhaus"
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Search: "Dienstleistungsqualität"
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Subject
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Customer satisfaction
Hochschule
Krankenhaus
Dienstleistungsqualität
331
Service quality
331
Consumer behaviour
230
Konsumentenverhalten
230
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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Undetermined
180
Type of publication
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Article
215
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Article in journal
215
Aufsatz in Zeitschrift
215
Case study
1
Fallstudie
1
Language
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English
215
Author
All
Prentice, Catherine
8
Söderlund, Magnus
8
Quach, Sara
4
Mortimer, Gary
3
Park, Eunil
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Asante, Daniel
2
Asante, Eric Adom
2
Bilgihan, Anil
2
Boakye, Kwabena G.
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Friman, Margareta
2
Gibbs, Tanya
2
Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Hollebeek, Linda D.
2
Hsu, Chia-Lin
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Jebarajakirthy, Charles
2
Karande, Kiran
2
Kwamega, Michael
2
Ladhari, Riadh
2
Le, Hoang T. P. M.
2
Loureiro, Sandra Maria Correia
2
Pacheco, Natália Araújo
2
Park, Jungkun
2
Paswan, Audhesh K.
2
Paul, Justin
2
Polo-Redondo, Yolanda
2
Seger-Guttmann, Tali
2
Sharma, Piyush
2
Tang, Chunyong
2
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Published in...
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Journal of retailing and consumer services
International journal of hospitality management
246
Journal of business research : JBR
150
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
The journal of services marketing
132
The service industries journal
113
International journal of contemporary hospitality management
105
Journal of hospitality marketing & management
102
Journal of travel and tourism marketing
87
Services marketing quarterly
82
The TQM journal : the international review of organizational improvement
81
Health care management review : HCM review
73
International journal of quality and service sciences
68
Service business
68
Tourism management : research, policies, practice
67
Journal of air transport management
65
Quality management journal : QMJ
63
International journal of productivity and quality management : IJPQM
61
Total quality management & business excellence
60
Cogent business & management
58
International journal of services and operations management
58
International journal of quality & reliability management
54
Journal of service research : JSR
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Working paper / National Bureau of Economic Research, Inc.
49
International journal of services, economics and management
47
Journal of service management
47
NBER working paper series
47
Asia Pacific journal of marketing and logistics
46
NBER Working Paper
44
Journal of health economics
41
Managing service quality : MSQ ; an international journal
41
Journal of health organization and management
37
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
35
Health marketing quarterly
31
International journal of services and operations management : IJSOM
31
Journal of strategic marketing
31
Journal of marketing for higher education
29
Journal of service research
29
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ECONIS (ZBW)
215
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215
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
4
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
5
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
6
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
7
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
8
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
9
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
10
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
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