The way to generate customer citizenship behavior with customer experience
Year of publication: |
2024
|
---|---|
Authors: | Le, Hoang T. P. M. ; Kim, Dongyoup ; Park, Jungkun |
Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 76.2024, Art.-No. 103608, p. 1-10
|
Subject: | Citizen experience | Customer involvement | Hongkong | Public services | Sharing economy | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Öffentliche Dienstleistung |
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Ayyagari, Madhavi, (2018)
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Buckner, Leroy M., (1978)
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Bürkle, Rainer, (2006)
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Kim, Dongyoup, (2022)
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