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~isPartOf:"Journal of retailing and consumer services"
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Additional review
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Journal of retailing and consumer services
International journal of hospitality management
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Personalized
managerial
response
and negative inconsistent review helpfulness : the mediating effect of perceived response helpfulness
Jin, Wangyan
;
Chen, Yuangao
;
Yang, Shuiqing
;
Zhou, Shasha
; …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014342261
Saved in:
2
How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan
;
Wen, Lingling
;
Feng, Xiangnan
;
Li, Ran
;
Lin, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
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