//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"post"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
74
Kundenservice
74
Dienstleistungsqualität
61
Service quality
61
Consumer behaviour
57
Konsumentenverhalten
57
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
39
Relationship marketing
39
Emotion
17
Einzelhandel
16
Retail trade
16
Beschwerdemanagement
14
Complaint management
14
Satisfaction
12
Dienstleistungssektor
11
Service industry
11
Online retailing
9
Online-Handel
9
Service failure
9
Arbeitszufriedenheit
7
Job satisfaction
7
Service recovery
7
Arbeitsverhalten
6
Mobile communications
6
Mobilkommunikation
6
Service encounters
6
Work behaviour
6
Artificial intelligence
5
Customer integration
5
Customer value
5
Gerechtigkeit
5
Justice
5
Kundenintegration
5
Kundenwert
5
Künstliche Intelligenz
5
Salespeople
5
Service encounter
5
Verkaufspersonal
5
more ...
less ...
Online availability
All
Undetermined
85
Type of publication
All
Article
96
Type of publication (narrower categories)
All
Article in journal
96
Aufsatz in Zeitschrift
96
Language
All
English
96
Author
All
Prentice, Catherine
4
Söderlund, Magnus
3
Asante, Daniel
2
Asante, Eric Adom
2
Cambra-Fierro, Jesús
2
Duan, Yucong
2
Farivar, Samira
2
Fazal-e-Hasan, Syed
2
Gohary, Ali
2
Hamzelu, Bahman
2
Kwamega, Michael
2
Mortimer, Gary
2
Park, Eunil
2
Paswan, Audhesh K.
2
Polo-Redondo, Yolanda
2
Seger-Guttmann, Tali
2
Song, Mengmeng
2
Tang, Chunyong
2
Wang, Fang
2
Xing, Xinyu
2
Abdelmoety, Ziad Hassan
1
Aboul-Dahab, Sameh
1
Agag, Gomaa
1
Al Hakim, Zeina T.
1
Alamoudi, Hawazen O.
1
Alharthi, Majed
1
Alizadeh, Hamid
1
Altinigne, Nesenur
1
Andersson, Pernille K.
1
Arikan, Esra
1
Arli, Denni
1
Arora, Anuja
1
Ashill, Nicholas J.
1
Bae, Kunwoo
1
Bagherzadeh, Ramin
1
Bai, Huifeng
1
Balakumar, Karthikeyan
1
Baležentis, Tomas
1
Bambauer-Sachse, Silke
1
Bansal, Shivam
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Discussion paper series / IZA
359
Journal of post-Keynesian economics : JPKE
236
Discussion paper / Centre for Economic Policy Research
221
SpringerLink / Bücher
207
NBER working paper series
202
Economics of education review
180
MPRA Paper
174
Policy research working paper : WPS
169
Post-communist economies
164
NBER Working Paper
161
Working paper / National Bureau of Economic Research, Inc.
160
CESifo working papers
156
The economics of transition
144
IZA Discussion Paper
142
IMF working paper
135
IMF working papers
134
Eastern European economics
131
Working paper
130
Economic systems
127
IMF Staff Country Reports
127
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
126
Journal of business research : JBR
119
Intereconomics : review of European economic policy
118
Journal of East European management studies : JEEMS
111
William Davidson Institute working papers series
109
IZA Discussion Papers
106
World Bank Publications
102
Acta oeconomica : periodical of the Hungarian Academy of Sciences
96
Springer eBook Collection
90
Review of political economy
88
Working papers / European Bank for Reconstruction and Development
88
World Bank Other Operational Studies
88
Comparative economic studies
86
International journal of hospitality management
84
Kom / Kommission der Europäischen Gemeinschaften
82
The journal of services marketing
79
Applied economics
78
Edward Elgar E-Book Archive
78
Focus on European economic integration
77
more ...
less ...
Source
All
ECONIS (ZBW)
96
Showing
1
-
10
of
96
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
2
Going beyond the role : how employees' perception of corporate social responsibility fuels proactive customer service performance
Huang, Miaojia
;
Geng, Shuang
;
Yang, Wen
;
Law, Kris M.Y
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460803
Saved in:
3
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
6
Mere copycat? : the effects of human versus human-like virtual influencers on brand endorsement effectiveness : a moderated serial-mediation model
Qi, Zhou
;
Li, Bin
;
Li, Huajun
;
Lei, Yueqiu
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460856
Saved in:
7
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
8
Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de
;
Willems, Kim
;
Cao, Hoang-Long
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
Saved in:
9
Understanding the user satisfaction and loyalty of customer service chatbots
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253676
Saved in:
10
The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn
;
Ngo, Liem Viet
;
Shao, Wei
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->