Understanding the user satisfaction and loyalty of customer service chatbots
Year of publication: |
2023
|
---|---|
Authors: | Hsu, Chin-Lung ; Lin, Judy Chuan-Chuan |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 71.2023, p. 1-10
|
Subject: | AI chatbot | Service quality | Customer service | Satisfaction | Loyalty | Kundenservice | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Beziehungsmarketing | Relationship marketing |
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