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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The service industries journal"
~person:"Keiningham, Timothy"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
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Customer satisfaction
Einzelhandel
Konsumentenverhalten
Beziehungsmarketing
3
Consumer behaviour
3
Relationship marketing
3
Kundenzufriedenheit
2
Satisfaction
2
Share of wallet
2
Consumer behavior
1
Customer commitment
1
Customer loyalty
1
Double jeopardy
1
Financial services
1
Finanzdienstleistung
1
Longitudinal
1
Longitudinal data
1
Loyalty
1
Market share
1
Marktanteil
1
Panel
1
Panel study
1
Panel survey data
1
Relative metrics
1
Segmentation methods
1
Service encounters
1
Zufriedenheit
1
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English
3
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Keiningham, Timothy
Hollebeek, Linda D.
5
Aksoy, Lerzan
4
Bang, Nguyen
3
Leckie, Civilai
3
Malthouse, Edward C.
3
Ponsignon, Frederic
3
Yi, Youjae
3
Augusto, Mário Gomes
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Edvardsson, Bo
2
Gong, Taeshik
2
Ha, Hong Youl
2
Ha, Sejin
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Kandampully, Jay
2
Karjaluoto, Heikki
2
Kim, Seo Young
2
Kunz, Werner
2
Lariviere, Bart
2
Legendre, Tiffany S.
2
Merrilees, Bill
2
Meyer, Anton
2
Ramaseshan, B.
2
Sauer, Nicola E.
2
Scholl-Grissemann, Ursula
2
Teichmann, Karin
2
Tronvoll, Bård
2
Varela Neira, Concepción
2
Vázquez Casielles, Rodolfo
2
Wu, Cedric Hsi-jui
2
Xu, Yingzi
2
Abratt, Russell
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Agrawal, Rajat
1
Ahmed, Riaz Uddin
1
Ahmed, Sohel
1
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Journal of service management
Marketing intelligence & planning
The service industries journal
Journal of business research : JBR
2
Handbook of research on customer equity in marketing
1
Journal of creating value
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
2
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
3
A longitudinal examination of customer commitment and loyalty
Lariviere, Bart
;
Keiningham, Timothy
;
Cooil, Bruce
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
Saved in:
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