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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
~subject:"Social Web"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Konsumentenverhalten
Social Web
Beziehungsmarketing
390
Relationship marketing
390
Consumer behaviour
170
Dienstleistungsqualität
133
Service quality
133
Kundenzufriedenheit
121
Customer integration
56
Kundenintegration
56
Brand management
48
Markenführung
48
Social web
43
Internet marketing
34
Online-Marketing
34
Brand image
31
Markenimage
31
Betriebliche Wertschöpfung
30
Customer value
30
Kundenwert
30
Value creation
30
Confidence
29
Vertrauen
29
Brand
28
Markenartikel
27
Dienstleistungssektor
26
Service industry
26
Customer service
25
Kundenservice
25
Beschwerdemanagement
24
Complaint management
24
Lieferantenmanagement
24
Supplier relationship management
24
Retail trade
22
Services
21
Dienstleistung
20
E-commerce
20
Electronic Commerce
19
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2
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Article
246
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1
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247
Aufsatz in Zeitschrift
247
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1
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English
247
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Hollebeek, Linda D.
5
Aksoy, Lerzan
4
Bang, Nguyen
3
Keiningham, Timothy
3
Leckie, Civilai
3
Malthouse, Edward C.
3
Ponsignon, Frederic
3
Yi, Youjae
3
Augusto, Mário Gomes
2
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Casidy, Riza
2
Edvardsson, Bo
2
Giertz, Johann N.
2
Gong, Taeshik
2
Ha, Hong Youl
2
Ha, Sejin
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Kandampully, Jay
2
Karjaluoto, Heikki
2
Kim, Seo Young
2
Kunz, Werner
2
Lariviere, Bart
2
Legendre, Tiffany S.
2
Merrilees, Bill
2
Meyer, Anton
2
Ramaseshan, B.
2
Sauer, Nicola E.
2
Scholl-Grissemann, Ursula
2
Teichmann, Karin
2
Tronvoll, Bård
2
Varela Neira, Concepción
2
Vázquez Casielles, Rodolfo
2
Weiger, Welf Hermann
2
Wu, Cedric Hsi-jui
2
Xu, Yingzi
2
Abratt, Russell
1
Addo, Prince Clement
1
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Published in...
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Journal of service management
Marketing intelligence & planning
The service industries journal
Journal of retailing and consumer services
535
Journal of business research : JBR
434
International journal of hospitality management
216
The journal of services marketing
170
Industrial marketing management : the international journal for industrial and high-tech firms
119
The journal of product & brand management
104
Journal of the Academy of Marketing Science
100
Journal of hospitality marketing & management
97
Journal of strategic marketing
97
Journal of travel and tourism marketing
92
The journal of brand management : an international journal
91
International journal of contemporary hospitality management
89
Asia Pacific journal of marketing and logistics
87
Psychology & marketing
87
Cogent business & management
86
Journal of retailing
81
Tourism management : research, policies, practice
77
Journal of marketing
72
SpringerLink / Bücher
71
Journal of service research : JSR
70
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Services marketing quarterly
66
The international review of retail, distribution and consumer research
66
European journal of marketing : EJM
63
International journal of retail & distribution management
62
Service business
62
International journal of electronic customer relationship management : IJECRM
59
International journal of internet marketing and advertising : IJIMA
58
The journal of business & industrial marketing
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
57
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
54
International journal of electronic marketing and retailing : IJEMR
51
The international journal of bank marketing : IJBM
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
49
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
47
International journal of retail and distribution management
46
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ECONIS (ZBW)
247
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247
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
4
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
5
Celebrity endorsers and social media influencers for leveraging consumer advocacy and relationship intentions : a multivariate mediation analysis
Kalam, Abul
;
Goi, Chai Lee
;
Tiong, Ying Ying
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 84-119
Persistent link: https://www.econbiz.de/10014469195
Saved in:
6
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
7
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
8
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
9
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
10
Promoting electronic customer-to-customer interaction : evidence from social commerce sites
Zhou, Ying
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 873-899
Persistent link: https://www.econbiz.de/10015050136
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