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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
~subject:"Supplier relationship management"
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Search: subject_exact:"Beziehungsmanagement"
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Subject
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Customer satisfaction
Einzelhandel
Konsumentenverhalten
Supplier relationship management
Beziehungsmarketing
390
Relationship marketing
390
Consumer behaviour
170
Dienstleistungsqualität
133
Service quality
133
Kundenzufriedenheit
121
Customer integration
56
Kundenintegration
56
Brand management
48
Markenführung
48
Social Web
43
Social web
43
Internet marketing
34
Online-Marketing
34
Brand image
31
Markenimage
31
Betriebliche Wertschöpfung
30
Customer value
30
Kundenwert
30
Value creation
30
Confidence
29
Vertrauen
29
Brand
28
Markenartikel
27
Dienstleistungssektor
26
Service industry
26
Customer service
25
Kundenservice
25
Beschwerdemanagement
24
Complaint management
24
Lieferantenmanagement
24
Retail trade
22
Services
21
Dienstleistung
20
E-commerce
20
Electronic Commerce
19
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146
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2
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Article
244
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1
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245
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245
Collection of articles of several authors
1
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English
245
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Hollebeek, Linda D.
5
Aksoy, Lerzan
4
Bang, Nguyen
3
Keiningham, Timothy
3
Leckie, Civilai
3
Malthouse, Edward C.
3
Ponsignon, Frederic
3
Yi, Youjae
3
Augusto, Mário Gomes
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Edvardsson, Bo
2
Gong, Taeshik
2
Ha, Hong Youl
2
Ha, Sejin
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Hillebrand, Bas
2
Kandampully, Jay
2
Karjaluoto, Heikki
2
Kim, Seo Young
2
Kunz, Werner
2
Lariviere, Bart
2
Legendre, Tiffany S.
2
Merrilees, Bill
2
Meyer, Anton
2
Nijssen, E. J.
2
Ramaseshan, B.
2
Sauer, Nicola E.
2
Scholl-Grissemann, Ursula
2
Teichmann, Karin
2
Tronvoll, Bård
2
Varela Neira, Concepción
2
Vázquez Casielles, Rodolfo
2
Wu, Cedric Hsi-jui
2
Xu, Yingzi
2
Abratt, Russell
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Agrawal, Rajat
1
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Published in...
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Journal of service management
Marketing intelligence & planning
The service industries journal
Journal of retailing and consumer services
534
Journal of business research : JBR
471
Industrial marketing management : the international journal for industrial and high-tech firms
253
International journal of hospitality management
216
The journal of services marketing
178
The journal of business & industrial marketing
127
Journal of the Academy of Marketing Science
112
The journal of product & brand management
100
Journal of hospitality marketing & management
94
Journal of strategic marketing
94
International journal of contemporary hospitality management
89
Journal of travel and tourism marketing
89
Asia Pacific journal of marketing and logistics
88
Cogent business & management
88
The journal of brand management : an international journal
88
Psychology & marketing
84
Journal of marketing
83
Journal of retailing
83
SpringerLink / Bücher
82
Tourism management : research, policies, practice
76
Journal of service research : JSR
72
Services marketing quarterly
70
The international review of retail, distribution and consumer research
66
European journal of marketing : EJM
65
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
65
Service business
64
International journal of retail & distribution management
63
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
The international journal of bank marketing : IJBM
55
International journal of electronic customer relationship management : IJECRM
53
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
53
International journal of internet marketing and advertising : IJIMA
52
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
International journal of retail and distribution management
46
International journal of electronic marketing and retailing : IJEMR
45
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
45
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ECONIS (ZBW)
245
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245
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
4
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
5
Celebrity endorsers and social media influencers for leveraging consumer advocacy and relationship intentions : a multivariate mediation analysis
Kalam, Abul
;
Goi, Chai Lee
;
Tiong, Ying Ying
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 84-119
Persistent link: https://www.econbiz.de/10014469195
Saved in:
6
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
7
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
8
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
9
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
10
Enhancing relationship strategies with the live stream influencers
Hsu, Li-Chun
- In:
Marketing intelligence & planning
41
(
2023
)
2
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014253343
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