//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~language:"eng"
~person:"Aksoy, Lerzan"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beziehungsmanagement"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Einzelhandel
Konsumentenverhalten
Beziehungsmarketing
4
Consumer behaviour
4
Relationship marketing
4
Kundenzufriedenheit
3
Share of wallet
3
Customer loyalty
2
Satisfaction
2
Consumer behavior
1
Customer commitment
1
Double jeopardy
1
Financial services
1
Finanzdienstleistung
1
Information usage
1
Longitudinal
1
Longitudinal data
1
Loyalty
1
Market share
1
Marktanteil
1
Measurement
1
Messung
1
Panel
1
Panel study
1
Panel survey data
1
Recommend intent
1
Relative metrics
1
Segmentation methods
1
Service encounters
1
Zufriedenheit
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
Author
All
Aksoy, Lerzan
Hollebeek, Linda D.
4
Keiningham, Timothy
3
Leckie, Civilai
3
Malthouse, Edward C.
3
Ponsignon, Frederic
3
Bang, Nguyen
2
Buoye, Alexander
2
Edvardsson, Bo
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Kandampully, Jay
2
Karjaluoto, Heikki
2
Kunz, Werner
2
Lariviere, Bart
2
Merrilees, Bill
2
Meyer, Anton
2
Tronvoll, Bård
2
Xu, Yingzi
2
Abratt, Russell
1
Agrawal, Rajat
1
Ahmed, Riaz Uddin
1
Ahuvia, Aaron
1
Akasreku, Frank
1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Amenuvor, Fortune Edem
1
Arbore, Alessandro
1
Athanasopoulou, Pinelopi
1
Augusto, Mário Gomes
1
Bapat, Dhananjay
1
Bartsch, Silke
1
Batat, Wided
1
Belanche, Daniel
1
Bergeron, Jasmin
1
Bharti, Kumkum
1
Bilstein, Nicola
1
Birgelen, Marcel van
1
more ...
less ...
Published in...
All
Journal of service management
Marketing intelligence & planning
Journal of business research : JBR
2
The journal of services marketing
2
Handbook of research on customer equity in marketing
1
Journal of creating value
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
2
A longitudinal examination of customer commitment and loyalty
Lariviere, Bart
;
Keiningham, Timothy
;
Cooil, Bruce
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
Saved in:
3
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
4
How do you measure what you can't define? : the current state of loyalty measurement and management
Aksoy, Lerzan
- In:
Journal of service management
24
(
2013
)
4
,
pp. 356-381
Persistent link: https://www.econbiz.de/10009790206
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->