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~isPartOf:"Journal of service management"
~isPartOf:"Psychology & marketing"
~person:"Park, Jihye"
~subject:"Vertrauen"
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Vertrauen
Beziehungsmarketing
1
Confidence
1
Consumer behaviour
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Dienstleistungssektor
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Einzelhandel
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Konsumentenverhalten
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Kundenservice
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Kundenzufriedenheit
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Relationship marketing
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Retail trade
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Salespeople
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Service industry
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Service quality
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Verkaufspersonal
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effort
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frontline employees
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intimacy
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persuasive intent
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self-disclosure
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service encounter
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trust
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Park, Jihye
Breazeale, Michael
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The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
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