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~isPartOf:"Journal of service management"
~isPartOf:"Quality management journal : QMJ"
~subject:"Complaint management"
~subject:"Gesundheitswesen"
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Search: subject:"Service quality"
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Complaint management
Gesundheitswesen
Dienstleistungsqualität
186
Service quality
186
Customer satisfaction
81
Kundenzufriedenheit
81
Quality management
51
Qualitätsmanagement
51
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
47
Relationship marketing
47
Hospital
36
Krankenhaus
36
Health care
31
Gesundheitsversorgung
30
Health care system
28
Services
25
Dienstleistung
24
Dienstleistungssektor
23
Service industry
23
Customer service
21
Kundenservice
21
USA
19
United States
19
service quality
18
Customer integration
15
Kundenintegration
15
Patienten
15
Patients
15
Product quality
14
Produktqualität
14
Betriebliche Wertschöpfung
13
Value creation
13
Arbeitszufriedenheit
10
Beschwerdemanagement
10
Customer experience
10
Dienstleistungsmanagement
10
Job satisfaction
10
Measurement
10
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Undetermined
26
Free
2
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Article
37
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1
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Article in journal
38
Aufsatz in Zeitschrift
38
Aufsatzsammlung
1
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English
38
Author
All
Harun, Ahasan
3
Johnson, Dana M.
3
Russell, Roberta S.
3
Beirão, Gabriela
2
Chakraborty, Subhajit
2
Elg, Mattias
2
Engström, Jon
2
Ferrand, Yann B.
2
Fisk, Raymond P.
2
Fredendall, Lawrence D.
2
Gardner, John W.
2
Kaynak, Hale
2
Linderman, Kevin W.
2
McFadden, Kathleen L.
2
Nottingham, Quinton J.
2
Patrício, Lia
2
Pirrallo, Ronald G.
2
Prybutok, Gayle
2
Prybutok, Victor R.
2
Tronvoll, Bård
2
Weathers, Danny
2
Witell, Lars
2
Al-Emran, Md
1
Alkhatib, Saleh
1
Aloqaily, Yazan Hani Tayseer
1
Anderson, Laurel
1
Aslan, Marjan
1
Beierlein, Andrea
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Bloemer, Johanna M.
1
Cases, Anne-Sophie
1
Cheah, Jun-Hwa
1
Choi, Yunsik
1
Crisafulli, Benedetta
1
De Gosson de Varennes, Serge
1
Edvardsson, Bo
1
Fuglsang, Lars
1
Fusco, Floriana
1
Guglielmetti, Chiara
1
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Published in...
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Journal of service management
Quality management journal : QMJ
Journal of business research : JBR
59
International journal of hospitality management
54
Journal of retailing and consumer services
37
The journal of services marketing
37
Journal of health organization and management
29
The service industries journal
28
Journal of hospitality marketing & management
25
Service business
25
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
24
Journal of service research : JSR
23
NBER Working Paper
19
NBER working paper series
18
International journal of contemporary hospitality management
17
Services marketing quarterly
17
Working paper / National Bureau of Economic Research, Inc.
17
Journal of health economics
16
Journal of service research
16
Journal of the Academy of Marketing Science
16
International journal of quality and service sciences
15
Total quality management & business excellence
14
International journal of productivity and quality management : IJPQM
13
International journal of services and operations management
13
Technological forecasting & social change : an international journal
13
Health marketing quarterly
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Journal of service theory and practice
12
Managing service quality : MSQ ; an international journal
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Production and operations management : an international journal of the Production and Operations Management Society
11
Psychology & marketing
11
CHE research paper
10
European journal of marketing : EJM
10
International journal of quality & reliability management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Marketing letters : a journal of research in marketing
10
Australasian marketing journal
9
European journal of operational research : EJOR
9
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ECONIS (ZBW)
38
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38
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Understanding quality factors of electronic health service in an emerging economy
Al-Emran, Md
;
Islam, Shahidul
;
Harun, Ahasan
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 212-231
Persistent link: https://www.econbiz.de/10013410713
Saved in:
4
Private hospitals quality assessment : evidence from Jordan using HEALTHQUAL model
Alkhatib, Saleh
;
Aloqaily, Yazan Hani Tayseer
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10014545258
Saved in:
5
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
6
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
7
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
8
Measuring the influence of
service
quality
on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
9
SEM of
service
quality
to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
10
Healthcare quality management
2018
Persistent link: https://www.econbiz.de/10012309004
Saved in:
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