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~isPartOf:"Journal of service management"
~isPartOf:"Quality management journal : QMJ"
~subject:"Gesundheitswesen"
~subject:"Krankenhaus"
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Gesundheitswesen
Krankenhaus
Dienstleistungsqualität
186
Service quality
186
Customer satisfaction
81
Kundenzufriedenheit
81
Quality management
51
Qualitätsmanagement
51
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
47
Relationship marketing
47
Hospital
36
Health care
31
Gesundheitsversorgung
30
Health care system
28
Services
25
Dienstleistung
24
Dienstleistungssektor
23
Service industry
23
Customer service
21
Kundenservice
21
USA
19
United States
19
service quality
18
Customer integration
15
Kundenintegration
15
Patienten
15
Patients
15
Product quality
14
Produktqualität
14
Betriebliche Wertschöpfung
13
Value creation
13
Arbeitszufriedenheit
10
Beschwerdemanagement
10
Complaint management
10
Customer experience
10
Dienstleistungsmanagement
10
Job satisfaction
10
Measurement
10
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Undetermined
26
Free
2
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Article
50
Book / Working Paper
3
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Article in journal
53
Aufsatz in Zeitschrift
53
Collection of articles of several authors
2
Sammelwerk
2
Aufsatzsammlung
1
Case study
1
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1
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Language
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English
53
Author
All
McFadden, Kathleen L.
8
Gowen, Charles, III.
5
Prybutok, Victor R.
5
Lee, Jung Young
4
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Russell, Roberta S.
3
Beirão, Gabriela
2
Bernardo, Vitor Zanetti
2
Chakraborty, Subhajit
2
Choi, Yunsik
2
Davis, Mark
2
Elg, Mattias
2
Engström, Jon
2
Ferrand, Yann B.
2
Fisk, Raymond P.
2
Fredendall, Lawrence
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Honda, Ana Carolina
2
Kaynak, Hale
2
Linderman, Kevin W.
2
Nottingham, Quinton J.
2
Patrício, Lia
2
Pirrallo, Ronald G.
2
Qin, Hong
2
Stock, Gregory N.
2
Taaffe, Kevin
2
Weathers, Danny
2
Weiss, Rebecca
2
Witell, Lars
2
Zhang, Xiaoni
2
Al-Emran, Md
1
Anderson, Laurel
1
Beierlein, Andrea
1
Belohlav, James A.
1
Berry, Leonard L.
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Boakye, Kwabena G.
1
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Published in...
All
Journal of service management
Quality management journal : QMJ
Health care management review : HCM review
76
International journal of hospitality management
56
Journal of health economics
48
Journal of health organization and management
48
Working paper / National Bureau of Economic Research, Inc.
44
NBER working paper series
41
NBER Working Paper
38
Health marketing quarterly
33
The TQM journal : the international review of organizational improvement
33
Health economics
26
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
International journal of contemporary hospitality management
20
Management science : journal of the Institute for Operations Research and the Management Sciences
20
The service industries journal
20
International journal of pharmaceutical and healthcare marketing : IJPHM
19
International journal of productivity and quality management : IJPQM
18
Journal of hospitality marketing & management
18
The European journal of health economics : HEPAC ; health economics in prevention and care
18
CHE research paper
17
Total quality management & business excellence
17
Discussion paper / Centre for Economic Policy Research
16
International journal of quality and service sciences
16
Ruhr economic papers
16
Health care management science
15
Journal of business research : JBR
15
International journal of health care finance and economics
13
Technological forecasting & social change : an international journal
13
The European journal of health economics
13
International journal of quality & reliability management
12
Manufacturing & service operations management : M & SOM
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
Service business
12
Discussion paper series / IZA
11
European journal of operational research : EJOR
11
Health economics review
11
International journal of services and operations management
11
Production and operations management : an international journal of the Production and Operations Management Society
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
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ECONIS (ZBW)
53
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Understanding quality factors of electronic health service in an emerging economy
Al-Emran, Md
;
Islam, Shahidul
;
Harun, Ahasan
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 212-231
Persistent link: https://www.econbiz.de/10013410713
Saved in:
4
Private hospitals quality assessment : evidence from Jordan using HEALTHQUAL model
Saleh Fahed Saleh Alkhatib
;
Yazan Hani Tayseer Aloqaily
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10014545258
Saved in:
5
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
6
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
7
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
8
Measuring the influence of
service
quality
on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
9
Managing service-specific and open-posting block sizes when allocating operating room time
Taaffe, Kevin
;
Fredendall, Lawrence
;
Weiss, Rebecca
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 18-31
Persistent link: https://www.econbiz.de/10011976306
Saved in:
10
Managing service-specific and open-posting block sizes when allocating operating room time
Taaffe, Kevin
;
Fredendall, Lawrence
;
Weiss, Rebecca
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 18-31
Persistent link: https://www.econbiz.de/10012309038
Saved in:
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