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~isPartOf:"Journal of service management"
~isPartOf:"Quality management journal : QMJ"
~subject:"Gesundheitswesen"
~subject:"Kundenzufriedenheit"
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Gesundheitswesen
Kundenzufriedenheit
Dienstleistungsqualität
186
Service quality
186
Customer satisfaction
81
Quality management
51
Qualitätsmanagement
51
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
47
Relationship marketing
47
Hospital
36
Krankenhaus
36
Health care
31
Gesundheitsversorgung
30
Health care system
28
Services
25
Dienstleistung
24
Dienstleistungssektor
23
Service industry
23
Customer service
21
Kundenservice
21
USA
19
United States
19
service quality
18
Customer integration
15
Kundenintegration
15
Patienten
15
Patients
15
Product quality
14
Produktqualität
14
Betriebliche Wertschöpfung
13
Value creation
13
Arbeitszufriedenheit
10
Beschwerdemanagement
10
Complaint management
10
Customer experience
10
Dienstleistungsmanagement
10
Job satisfaction
10
Measurement
10
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Undetermined
61
Free
3
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Article
100
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1
Type of publication (narrower categories)
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Article in journal
101
Aufsatz in Zeitschrift
101
Aufsatzsammlung
1
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English
101
Author
All
Prybutok, Victor R.
8
Blankson, Charles
5
McFadden, Kathleen L.
4
Prybutok, Victor
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Boakye, Kwabena G.
3
Fisk, Raymond P.
3
Fredendall, Lawrence D.
3
Harun, Ahasan
3
Johnson, Dana M.
3
Ponnaiyan, Subramaniam
3
Russell, Roberta S.
3
Witell, Lars
3
Ababneh, Khaldoun I.
2
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Chakraborty, Subhajit
2
Choi, Yunsik
2
Edvardsson, Bo
2
ElMelegy, Ahmed R.
2
Elg, Mattias
2
Engström, Jon
2
Ferrand, Yann B.
2
Gardner, John W.
2
Gowen, Charles, III.
2
Hillebrand, Bas
2
Joosten, Herm
2
Kaynak, Hale
2
Lee, Jung Young
2
Linderman, Kevin W.
2
Mahr, Dominik
2
McColl-Kennedy, Janet R.
2
Nottingham, Quinton J.
2
Odekerken-Schröder, Gaby
2
Patrício, Lia
2
Peak, Daniel A.
2
Pirrallo, Ronald G.
2
Ponsignon, Frederic
2
Prybutok, Gayle
2
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Published in...
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Journal of service management
Quality management journal : QMJ
International journal of hospitality management
218
Journal of retailing and consumer services
214
Journal of business research : JBR
150
The journal of services marketing
134
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
The service industries journal
106
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
85
Services marketing quarterly
83
The TQM journal : the international review of organizational improvement
78
Journal of air transport management
65
Service business
65
Tourism management : research, policies, practice
63
International journal of services and operations management
62
International journal of quality and service sciences
60
Total quality management & business excellence
58
Cogent business & management
55
Journal of service research : JSR
55
International journal of productivity and quality management : IJPQM
54
International journal of quality & reliability management
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of services, economics and management
46
Asia Pacific journal of marketing and logistics
45
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
36
Health care management review : HCM review
35
Journal of health organization and management
33
Journal of strategic marketing
31
International journal of services and operations management : IJSOM
30
Journal of service research
30
Health marketing quarterly
29
Journal of the Academy of Marketing Science
29
Journal of service theory and practice
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
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ECONIS (ZBW)
101
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101
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya
;
Gupta, Siddharth
;
Rana, Nripendra P.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
5
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
6
Understanding quality factors of electronic health service in an emerging economy
Al-Emran, Md
;
Islam, Shahidul
;
Harun, Ahasan
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 212-231
Persistent link: https://www.econbiz.de/10013410713
Saved in:
7
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
8
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
9
Private hospitals quality assessment : evidence from Jordan using HEALTHQUAL model
Alkhatib, Saleh
;
Aloqaily, Yazan Hani Tayseer
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10014545258
Saved in:
10
The value of visual quality and
service
quality
to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
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