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~isPartOf:"Journal of service management"
~isPartOf:"Quality management journal : QMJ"
~subject:"Gesundheitswesen"
~subject:"Patienten"
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Gesundheitswesen
Patienten
Dienstleistungsqualität
186
Service quality
186
Customer satisfaction
81
Kundenzufriedenheit
81
Quality management
51
Qualitätsmanagement
51
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
47
Relationship marketing
47
Hospital
36
Krankenhaus
36
Health care
31
Gesundheitsversorgung
30
Health care system
28
Services
25
Dienstleistung
24
Dienstleistungssektor
23
Service industry
23
Customer service
21
Kundenservice
21
USA
19
United States
19
service quality
18
Customer integration
15
Kundenintegration
15
Patients
15
Product quality
14
Produktqualität
14
Betriebliche Wertschöpfung
13
Value creation
13
Arbeitszufriedenheit
10
Beschwerdemanagement
10
Complaint management
10
Customer experience
10
Dienstleistungsmanagement
10
Job satisfaction
10
Measurement
10
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Undetermined
20
Free
2
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Article
34
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1
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Article in journal
35
Aufsatz in Zeitschrift
35
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1
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English
35
Author
All
McFadden, Kathleen L.
5
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Russell, Roberta S.
3
Beirão, Gabriela
2
Chakraborty, Subhajit
2
Choi, Yunsik
2
Elg, Mattias
2
Engström, Jon
2
Ferrand, Yann B.
2
Fisk, Raymond P.
2
Gardner, John W.
2
Gowen, Charles, III.
2
Kaynak, Hale
2
Linderman, Kevin W.
2
Nottingham, Quinton J.
2
Patrício, Lia
2
Pirrallo, Ronald G.
2
Qin, Hong
2
Stock, Gregory N.
2
Weathers, Danny
2
Witell, Lars
2
Al-Emran, Md
1
Alkhatib, Saleh
1
Aloqaily, Yazan Hani Tayseer
1
Anderson, Laurel
1
Beierlein, Andrea
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Boakye, Kwabena G.
1
Boonme, Kittipong
1
Cases, Anne-Sophie
1
Cheah, Jun-Hwa
1
De Gosson de Varennes, Serge
1
Fuglsang, Lars
1
Fusco, Floriana
1
George, Benjamin
1
Guglielmetti, Chiara
1
Hall, Juliet
1
Harding, Rosanna
1
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Published in...
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Journal of service management
Quality management journal : QMJ
Health care management review : HCM review
47
Journal of health organization and management
41
The TQM journal : the international review of organizational improvement
30
Health marketing quarterly
26
Journal of health economics
23
NBER Working Paper
22
NBER working paper series
21
Working paper / National Bureau of Economic Research, Inc.
18
CHE research paper
16
Health economics
13
International journal of hospitality management
13
International journal of productivity and quality management : IJPQM
13
Journal of business research : JBR
13
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Technological forecasting & social change : an international journal
13
Total quality management & business excellence
13
International journal of pharmaceutical and healthcare marketing : IJPHM
12
The service industries journal
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
International journal of quality and service sciences
11
European journal of operational research : EJOR
10
International journal of quality & reliability management
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Discussion paper / Centre for Economic Policy Research
9
Health economics review
9
International journal of production research
9
International journal of services and operations management
9
Public management review
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
The European journal of health economics : HEPAC ; health economics in prevention and care
9
World Bank E-Library Archive
9
International journal of pharmaceutical and healthcare marketing
8
Journal of the Operational Research Society
8
Manufacturing & service operations management : M & SOM
8
Services marketing quarterly
8
The Milbank quarterly
8
Health care management science
7
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ECONIS (ZBW)
35
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35
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Understanding quality factors of electronic health service in an emerging economy
Al-Emran, Md
;
Islam, Shahidul
;
Harun, Ahasan
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 212-231
Persistent link: https://www.econbiz.de/10013410713
Saved in:
4
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
5
Private hospitals quality assessment : evidence from Jordan using HEALTHQUAL model
Alkhatib, Saleh
;
Aloqaily, Yazan Hani Tayseer
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10014545258
Saved in:
6
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
7
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
8
Measuring the influence of
service
quality
on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
9
The moderating effect of gender in urgent care service satisfaction
Qin, Hong
;
Boonme, Kittipong
;
George, Benjamin
; …
- In:
Quality management journal : QMJ
24
(
2017
)
3
,
pp. 20-30
Persistent link: https://www.econbiz.de/10011721847
Saved in:
10
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
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