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~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~subject:"Gesundheitswesen"
~subject:"Value creation"
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Search: subject:"Service quality"
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Gesundheitswesen
Value creation
Service quality
304
Dienstleistungsqualität
303
Customer satisfaction
174
Kundenzufriedenheit
174
Consumer behaviour
138
Konsumentenverhalten
138
Beziehungsmarketing
133
Relationship marketing
133
Customer service
75
Kundenservice
75
Dienstleistungssektor
63
Service industry
63
Services
52
Dienstleistung
49
Beschwerdemanagement
38
Complaint management
38
Customer experience
31
Customer integration
25
Kundenintegration
25
Einzelhandel
23
Retail trade
23
Betriebliche Wertschöpfung
20
Health care system
20
Emotion
19
Satisfaction
19
Arbeitszufriedenheit
17
Job satisfaction
17
Service encounter
17
Selbstbedienung
16
Self-service
16
Service recovery
16
Dienstleistungsmanagement
15
Dienstleistungsmarketing
15
Health care
15
Service management
15
Services marketing
15
Gesundheitsversorgung
14
Arbeitsverhalten
13
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31
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32
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32
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English
32
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McColl-Kennedy, Janet R.
4
Edvardsson, Bo
3
Elg, Mattias
3
Engström, Jon
3
Witell, Lars
3
Beirão, Gabriela
2
Del Chiappa, Giacomo
2
Fisk, Raymond P.
2
Gallarza, Martina G.
2
Jaakkola, Elina
2
Kristensson, Per
2
Patrício, Lia
2
Tram-Anh Ngoc Pham
2
Altobello, Suzanne
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arteaga, Francisco
1
Arteaga-Moreno, Francisco
1
Beierlein, Andrea
1
Breidbach, Christoph F.
1
Carlini, Joan
1
Cases, Anne-Sophie
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Cronin, J. J.
1
Davis, Kathryn Simons
1
De Gosson de Varennes, Serge
1
Ferrier, Elizabeth
1
Fuglsang, Lars
1
Fusco, Floriana
1
Gain, Alexandria M.
1
Gil Saura, Irene
1
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1
Grealish, Laurie
1
Green, Teegan
1
Guglielmetti, Chiara
1
Guo, Lin
1
Gustafsson, Anders
1
Hale, Dena
1
Hall, Juliet
1
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Journal of service management
The journal of services marketing
Journal of health organization and management
29
The TQM journal : the international review of organizational improvement
26
Health care management review : HCM review
24
The service industries journal
22
Journal of business research : JBR
20
NBER Working Paper
19
NBER working paper series
18
Working paper / National Bureau of Economic Research, Inc.
17
International journal of hospitality management
16
Journal of health economics
16
Public management review
15
Quality management journal : QMJ
15
International journal of productivity and quality management : IJPQM
14
Technological forecasting & social change : an international journal
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Health marketing quarterly
12
Total quality management & business excellence
11
CHE research paper
10
International journal of production research
10
International journal of services and operations management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Service business
10
European journal of operational research : EJOR
9
Health economics
9
International journal of quality & reliability management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
Journal of service research : JSR
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
Services marketing quarterly
8
The Milbank quarterly
8
World Bank E-Library Archive
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of quality and service sciences
7
Journal of the Operational Research Society
7
OECD Health Statistics
7
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ECONIS (ZBW)
32
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
4
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
5
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
6
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
7
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
8
Cultivating resilience for sustainable service ecosystems in turbulent times : evidence from primary health care
McColl-Kennedy, Janet R.
;
Breidbach, Christoph F.
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1167-1185
Persistent link: https://www.econbiz.de/10014473554
Saved in:
9
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
10
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
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