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~isPartOf:"Journal of service management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Value creation"
~subject:"Vertrauen"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Value creation
Vertrauen
Beziehungsmarketing
192
Relationship marketing
192
Dienstleistungsqualität
93
Service quality
93
Kundenzufriedenheit
92
Consumer behaviour
87
Konsumentenverhalten
87
Customer integration
29
Kundenintegration
29
Quality management
28
Qualitätsmanagement
28
Dienstleistungssektor
20
Service industry
20
Betriebliche Wertschöpfung
19
Customer value
18
Kundenwert
18
Services
17
Social Web
17
Social web
17
Dienstleistung
16
Customer experience
13
Taiwan
13
Brand image
12
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Markenimage
12
customer satisfaction
12
Confidence
11
service quality
11
Dienstleistungsmarketing
9
Innovation
9
Retail trade
9
Services marketing
9
Beschwerdemanagement
8
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115
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English
115
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Edvardsson, Bo
4
Aksoy, Lerzan
3
Marimon, Frederic
3
McColl-Kennedy, Janet R.
3
Ponsignon, Frederic
3
Yang, Ching-chow
3
Buoye, Alexander
2
Casadesús, Martí
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Helkkula, Anu
2
Jaakkola, Elina
2
Keiningham, Timothy
2
Leroi-Werelds, Sara
2
Petnji Yaya, Luc Honore
2
Shahin, Arash
2
Tronvoll, Bård
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Abdullateef, Aliyu Olayemi
1
Akpinar, Ezgi
1
Al-dweeri, Rami M. O. O.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Alonso-Almeida, M. Mar
1
Amorim, Marlene
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arbore, Alessandro
1
Arteaga, Francisco
1
Ažman, Slavko
1
Bahar, Reyhan
1
Barai, Parama
1
Batat, Wided
1
Başgöze, Pınar
1
Bernardo, Merce
1
Bilstein, Nicola
1
Birgelen, Marcel van
1
Bloemer, Johanna M.
1
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Published in...
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Journal of service management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
411
Journal of business research : JBR
235
International journal of hospitality management
156
The journal of services marketing
136
Industrial marketing management : the international journal for industrial and high-tech firms
97
The service industries journal
85
Journal of hospitality marketing & management
71
International journal of contemporary hospitality management
66
The journal of business & industrial marketing
66
Journal of strategic marketing
64
Journal of travel and tourism marketing
63
Journal of retailing
62
Cogent business & management
59
Tourism management : research, policies, practice
56
Asia Pacific journal of marketing and logistics
55
Service business
54
The international review of retail, distribution and consumer research
54
Journal of service research : JSR
53
Services marketing quarterly
52
Journal of the Academy of Marketing Science
49
International journal of retail & distribution management
47
The international journal of bank marketing : IJBM
44
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
43
The TQM journal : the international review of organizational improvement
41
Psychology & marketing
40
International journal of electronic customer relationship management : IJECRM
39
SpringerLink / Bücher
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
International journal of electronic marketing and retailing : IJEMR
36
International journal of retail and distribution management
35
European journal of marketing : EJM
34
Marketing intelligence & planning
34
Journal of marketing
31
Journal of service research
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
29
International journal of quality and service sciences
27
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ECONIS (ZBW)
115
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1
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115
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Mozafari, Nika
;
Weiger, Welf Hermann
;
Hammerschmidt, Maik
- In:
Journal of service management
33
(
2022
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012880725
Saved in:
9
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
10
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
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