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~isPartOf:"Journal of service management"
~isPartOf:"Working paper"
~person:"Klaus, Philipp"
~subject:"Kinder"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
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Kinder
Kundenzufriedenheit
Sozialer Indikator
Customer satisfaction
2
Beziehungsmarketing
1
Consumer behaviour
1
Customer experience
1
Customer integration
1
Dienstleistung
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
1
Event marketing
1
Event-Marketing
1
Experience co-creation
1
Financial services
1
Finanzdienstleistung
1
Konsumentenverhalten
1
Kundenintegration
1
Management practices
1
Performance measurement
1
Performance-Messung
1
Relationship marketing
1
Service design
1
Service experience
1
Service quality
1
Services
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Services marketing
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Viral marketing
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Virales Marketing
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Klaus, Philipp
Clark, Andrew E.
9
Aksoy, Lerzan
5
D'Ambrosio, Conchita
4
Buoye, Alexander
3
Edvardsson, Bo
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Barazzetta, Marta
2
Bloemer, Johanna M.
2
Cooil, Bruce
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Joosten, Herm
2
Joskin, Arnaud
2
Lariviere, Bart
2
Lekfuangfu, Warn N.
2
Lipkin, Michaela
2
Malthouse, Edward C.
2
Salini, Silvia
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Sparks, Beverley
2
Söderlund, Magnus
2
Tronvoll, Bård
2
Willems, Kim
2
Wirtz, Jochen
2
Witell, Lars
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Andreis, Federico
1
Arbore, Alessandro
1
Aslan, Marjan
1
Batat, Wided
1
Beierlein, Andrea
1
Beja, Edsel L.
1
Birgelen, Marcel van
1
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Journal of service management
Working paper
The journal of services marketing
4
International journal of market research
2
Journal of retailing and consumer services
2
Journal of business research : JBR
1
Journal of service research
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
2
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1
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
2
EXQ : a multiple-item scale for assessing service experience
Klaus, Philipp
;
Maklan, Stan
- In:
Journal of service management
23
(
2012
)
1
,
pp. 5-33
Persistent link: https://www.econbiz.de/10009534370
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