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~isPartOf:"Journal of service management"
~isPartOf:"Working paper"
~person:"Witell, Lars"
~subject:"Kinder"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
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Customer satisfaction
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Witell, Lars
Clark, Andrew E.
9
Aksoy, Lerzan
5
D'Ambrosio, Conchita
4
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3
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3
Keiningham, Timothy
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Journal of service management
Working paper
Journal of business research : JBR
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Quality management journal : QMJ
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The journal of services marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Turning customer
satisfaction
measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
2
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
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