//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~language:"eng"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Zufriedenheit"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Tourism employees
Customer satisfaction
69
Dienstleistungsqualität
46
Service quality
46
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
38
Konsumentenverhalten
38
Arbeitszufriedenheit
11
Customer service
11
Job satisfaction
11
Kundenservice
11
Satisfaction
11
Services
11
Beschwerdemanagement
10
Complaint management
10
Dienstleistung
10
Customer experience
9
Dienstleistungssektor
8
Einzelhandel
8
Retail trade
8
Service industry
8
Customer integration
7
Kundenintegration
7
Dienstleistungsmarketing
6
Emotion
6
Employee retention
6
Mitarbeiterbindung
6
Services marketing
6
Viral marketing
6
Virales Marketing
6
Zufriedenheit
6
Arbeitskräfte
5
Customer loyalty
5
Service recovery
5
Workforce
5
Arbeitsverhalten
4
Measurement
4
Messung
4
Online retailing
4
more ...
less ...
Online availability
All
Undetermined
35
Free
1
Type of publication
All
Article
69
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
69
Language
All
English
Author
All
Aksoy, Lerzan
5
Buoye, Alexander
3
Edvardsson, Bo
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Bloemer, Johanna M.
2
Cooil, Bruce
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Joosten, Herm
2
Klaus, Philipp
2
Lariviere, Bart
2
Lipkin, Michaela
2
Malthouse, Edward C.
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Sparks, Beverley
2
Söderlund, Magnus
2
Tronvoll, Bård
2
Willems, Kim
2
Wirtz, Jochen
2
Witell, Lars
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Arbore, Alessandro
1
Aslan, Marjan
1
Batat, Wided
1
Beierlein, Andrea
1
Birgelen, Marcel van
1
Bombert-Peters, Yvette
1
Bornemann, Torsten
1
Bouzaabia, Olfa
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Breazeale, Michael
1
Brengman, Malaika
1
Brunner, Amelia
1
more ...
less ...
Published in...
All
Journal of service management
International journal of hospitality management
420
Journal of retailing and consumer services
419
Journal of business research : JBR
302
The journal of services marketing
192
Tourism management : research, policies, practice
180
International journal of contemporary hospitality management
179
The service industries journal
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of hospitality marketing & management
167
Journal of travel and tourism marketing
166
Cogent business & management
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Tourism management perspectives : TMP
95
Journal of air transport management
90
Journal of service research : JSR
89
Service business
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
International journal of quality and service sciences
63
Journal of Asian finance, economics and business : JAFEB
60
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
more ...
less ...
Source
All
ECONIS (ZBW)
69
Showing
1
-
10
of
69
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
5
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
6
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
7
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
8
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
9
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
Saved in:
10
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->