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~isPartOf:"Journal of service management"
~person:"Aksoy, Lerzan"
~person:"Prentice, Catherine"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
4
Share of wallet
3
Customer loyalty
2
Financial services
2
Finanzdienstleistung
2
Satisfaction
2
CSR
1
Consumer behavior
1
Consumer satisfaction
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer behaviour
1
Customer commitment
1
Distribution channel
1
Double jeopardy
1
ESG
1
Information usage
1
Innovation
1
Longitudinal
1
Longitudinal data
1
Loyalty
1
Market share
1
Marktanteil
1
Measurement
1
Messung
1
Nachhaltige Entwicklung
1
Nachhaltigkeit
1
Panel
1
Panel study
1
Panel survey data
1
Recommend intent
1
Relative metrics
1
Segmentation methods
1
Service encounters
1
Social innovation
1
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English
4
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Aksoy, Lerzan
Prentice, Catherine
Keiningham, Timothy
3
Malthouse, Edward C.
3
Buoye, Alexander
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kunz, Werner
2
Lariviere, Bart
2
Meyer, Anton
2
Ahuvia, Aaron
1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Bartsch, Silke
1
Batat, Wided
1
Belanche, Daniel
1
Bergeron, Jasmin
1
Bilstein, Nicola
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouquiaux, Lucille
1
Bouzdine-Chameeva, Tatiana
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Calder, Bobby J.
1
Cao, Huanhuan
1
Carù, Antonella
1
Christ-Brendemühl, Sonja
1
Cooil, Bruce
1
Cooper, Danielle
1
Cova, Bernard
1
Durrieu, Francois
1
Dyck, Stefan
1
Edvardsson, Bo
1
El-Manstrly, Dahlia
1
Ferguson, Ronald J.
1
Fisk, Raymond P.
1
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Journal of service management
Journal of retailing and consumer services
12
Journal of business research : JBR
4
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing research : JMR
1
Journal of service research : JSR
1
Journal of vacation marketing
1
Services marketing quarterly
1
The journal of brand management : an international journal
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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1
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
2
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
3
A longitudinal examination of customer commitment and loyalty
Lariviere, Bart
;
Keiningham, Timothy
;
Cooil, Bruce
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
Saved in:
4
How do you measure what you can't define? : the current state of loyalty measurement and management
Aksoy, Lerzan
- In:
Journal of service management
24
(
2013
)
4
,
pp. 356-381
Persistent link: https://www.econbiz.de/10009790206
Saved in:
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