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~isPartOf:"Journal of service management"
~person:"Allsopp, Jason"
~person:"Bilgihan, Anil"
~person:"Mattila, Anna S."
~person:"Quach, Sara"
~person:"Sesé, F. Javier"
~subject:"Beziehungsmarketing"
~subject:"Website"
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Search: subject_exact:"Consumer Behaviour"
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Beziehungsmarketing
Website
Consumer behaviour
5
Konsumentenverhalten
5
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Kundenzufriedenheit
2
Relationship marketing
2
USA
2
United States
2
Blame attributions
1
Cause-Related Marketing
1
Cause-related marketing
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Dienstleistungsqualität
1
Double jeopardy
1
Ethnic group
1
Ethnicity
1
Ethnische Gruppe
1
Framing effects
1
Gender
1
Geschlecht
1
Knowledge transfer
1
Market share
1
Marktanteil
1
Personal sense of power
1
Preismanagement
1
Price promotions
1
Pricing strategy
1
Prospect Theory
1
Prospect theory
1
Relative metrics
1
Role Congruity Theory
1
Sales promotion
1
Satisfaction
1
Service failure
1
Service quality
1
Share of wallet
1
Social capital
1
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Allsopp, Jason
Bilgihan, Anil
Mattila, Anna S.
Quach, Sara
Sesé, F. Javier
Aksoy, Lerzan
4
Keiningham, Timothy
3
Malthouse, Edward C.
3
Buoye, Alexander
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kunz, Werner
2
Lariviere, Bart
2
Meyer, Anton
2
Ahuvia, Aaron
1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Bartsch, Silke
1
Batat, Wided
1
Belanche, Daniel
1
Bergeron, Jasmin
1
Bilstein, Nicola
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouquiaux, Lucille
1
Bouzdine-Chameeva, Tatiana
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Calder, Bobby J.
1
Cao, Huanhuan
1
Carù, Antonella
1
Christ-Brendemühl, Sonja
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Cooil, Bruce
1
Cooper, Danielle
1
Cova, Bernard
1
Durrieu, Francois
1
Dyck, Stefan
1
Edvardsson, Bo
1
El-Manstrly, Dahlia
1
Ferguson, Ronald J.
1
Fisk, Raymond P.
1
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Journal of service management
International journal of hospitality management
6
Journal of retailing and consumer services
6
The journal of services marketing
5
Journal of service research
4
Services marketing quarterly
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of the Academy of Marketing Science
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The journal of product & brand management
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Cornell hospitality quarterly : CQ
1
Customer engagement marketing
1
European management review : the journal of the European Academy of Management
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of quality and service sciences
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Psychology & marketing
1
Service business
1
The international review of retail, distribution and consumer research
1
The service industries journal
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
Universia business review : UBR
1
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Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
2
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
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