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~isPartOf:"Journal of service management"
~person:"Batat, Wided"
~person:"Edvardsson, Bo"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Service quality
3
Beziehungsmarketing
2
Customer experience
2
Customer satisfaction
2
Relationship marketing
2
Betriebliche Wertschöpfung
1
Customer integration
1
Customer service
1
Customer value
1
Dienstleistung
1
Dienstleistungsmanagement
1
Dienstleistungssektor
1
ERT framework
1
Extended reality technologies (ERTs)
1
Kundenintegration
1
Kundenservice
1
Kundenwert
1
Passenger transport
1
Personenverkehr
1
Phygital
1
Schweden
1
Selbstbedienung
1
Self-service
1
Self-service technologies
1
Service dominant logic
1
Service experience
1
Service experience design
1
Service industry
1
Service management
1
Service system
1
Service-Dominant Logic
1
Service-dominant logic
1
Services
1
Sweden
1
Value co-creation
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Value creation
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Batat, Wided
Edvardsson, Bo
Aksoy, Lerzan
5
Buoye, Alexander
3
Keiningham, Timothy
3
Bloemer, Johanna M.
2
Cooil, Bruce
2
Hillebrand, Bas
2
Joosten, Herm
2
Lariviere, Bart
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Malthouse, Edward C.
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Sparks, Beverley
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2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Aslan, Marjan
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Brunner, Amelia
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Christ-Brendemühl, Sonja
1
De Keyser, Arne
1
Durrieu, Francois
1
El-Manstrly, Dahlia
1
Fisk, Raymond P.
1
Füller, Johann
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Gazzoli, Gabriel
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Groth, Markus
1
Gruber, Thorsten
1
Ha, Young
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Hammedi, Wafa
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1
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Journal of service management
Technological forecasting & social change : an international journal
1
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ECONIS (ZBW)
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The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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