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~isPartOf:"Journal of service management"
~person:"Streukens, Sandra"
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Dienstleistung
2
Dienstleistungsqualität
2
Robot
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Roboter
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Service quality
2
Services
2
Arbeitsschutz
1
Automated manufacturing
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Automation
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Automatisierte Produktion
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Automatisierung
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Betriebliche Wertschöpfung
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Computerized method
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Computerunterstützung
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Customer health
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Customer service
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Dienstleistungssektor
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Economic integration
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Frontline service
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Frontline service technology
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Kundenservice
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Occupational safety
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Pandemic
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Physical safety
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Safety
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Selbstbedienung
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Self-service
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Self-service technology
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Service automation
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Service industry
1
Service robot
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Service robots
1
Technischer Fortschritt
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Technological change
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Typology
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Value co-creation
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Value co-destruction
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Streukens, Sandra
Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
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Witell, Lars
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Birgelen, Marcel van
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Bowen, David E.
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Gremler, Dwayne D.
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Odekerken-Schröder, Gaby
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Paluch, Stefanie
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Schäfer, Adrienne
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Sebastiani, Roberta
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Tronvoll, Bård
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Valtakoski, Aku
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Verleye, Katrien
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Aal, Kotaiba
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Aarikka-Stenroos, Leena
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Alam, Intekhab Ian
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Anderson, Laurel
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Brady, Michael K.
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Candi, Marina
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Caniëls, Marjolein
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Journal of service management
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ECONIS (ZBW)
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To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
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2
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
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