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~isPartOf:"Journal of service management"
~person:"Tronvoll, Bård"
~subject:"Customer service"
~subject:"Gesundheitswesen"
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Customer service
Gesundheitswesen
Dienstleistungsqualität
3
Service quality
3
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Consumer behaviour
2
Customer integration
2
Customer satisfaction
2
Konsumentenverhalten
2
Kundenintegration
2
Kundenservice
2
Kundenzufriedenheit
2
Relationship marketing
2
Betriebliche Wertschöpfung
1
Co-recovery
1
Customer co-creation
1
Customer experience
1
Customer value
1
Dienstleistung
1
Emotion
1
Employee initiation
1
Justice theory
1
Kundenwert
1
Norway
1
Norwegen
1
Selbstbedienung
1
Self-service
1
Self-service technologies
1
Service dominant logic
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Service experience
1
Service recovery
1
Service system
1
Service-Dominant Logic
1
Service-dominant logic
1
Services
1
Tourism industry
1
Tourismuswirtschaft
1
Value co-creation
1
Value creation
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Tronvoll, Bård
Beirão, Gabriela
2
Edvardsson, Bo
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Mahr, Dominik
2
McColl-Kennedy, Janet R.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
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Patrício, Lia
2
Witell, Lars
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Amelia, Amelia
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Anderson, Laurel
1
Baaklini, Eliane Sam
1
Beierlein, Andrea
1
Bolton, Ruth N.
1
Brengman, Malaika
1
Cases, Anne-Sophie
1
Chase, Richard B.
1
Cheng, Shuoxin
1
Dasu, Sriram
1
De Gosson de Varennes, Serge
1
De Zanet, Fabrice
1
Delcourt, Cécile
1
Do, Khoa The
1
Ellway, Benjamin P. W.
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Forman, Andrew M.
1
Frimpong, Kwabena
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Fuglsang, Lars
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Fusco, Floriana
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Gauquier, Laurens de
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Gremler, Dwayne D.
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Groth, Markus
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1
Guglielmetti, Chiara
1
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Journal of service management
Marketing letters : a journal of research in marketing
1
The service industries journal
1
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ECONIS (ZBW)
2
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Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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