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~isPartOf:"Journal of service management"
~subject:"Consumer behaviour"
~subject:"Forschung"
~subject:"Offshoring"
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Search: subject_exact:"Dienstleistungen"
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Consumer behaviour
Forschung
Offshoring
Dienstleistung
57
Services
57
Dienstleistungsqualität
24
Dienstleistungssektor
24
Service industry
24
Service quality
24
Innovation
18
Beziehungsmarketing
14
Relationship marketing
14
Service innovation
13
Customer integration
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Kundenintegration
12
Betriebliche Wertschöpfung
10
Value creation
10
Customer satisfaction
9
Dienstleistungsmanagement
9
Kundenzufriedenheit
9
Service management
9
Business services
7
Customer service
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Kundenservice
7
Unternehmensdienstleistung
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6
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6
Innovationsmanagement
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6
Dienstleistungsmarketing
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Konsumentenverhalten
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New product development
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Produktentwicklung
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Robot
5
Roboter
5
Service-Dominant Logic
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Service-dominant logic
5
Services marketing
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4
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Edvardsson, Bo
4
Bowen, David E.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Parasuraman, A.
2
Tronvoll, Bård
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Birgelen, Marcel van
1
Bitner, Mary Jo
1
Bloemer, Johanna M.
1
Caniëls, Marjolein
1
Chiu, Yen-Ting Helena
1
Colurcio, Maria
1
Dasu, Sriram
1
Fisk, Raymond P.
1
Fisk, Raymond P. P.
1
Gremler, Dwayne D.
1
Gruber, Thorsten
1
Grönroos, Christian
1
Hammedi, Wafa
1
Handrich, Matthias
1
Heidenreich, Sven
1
Hover, Katharina Maria
1
Kristensson, Per
1
Leclerq, Thomas
1
Lervik-Olsen, Line
1
McColl-Kennedy, Janet R.
1
Neghina, Carmen
1
Ostrom, Amy
1
Patricio, Lia
1
Perks, Helen
1
Reynoso, Javier
1
Riel, Allard C. R. van
1
Schneider, Benjamin
1
Sebastiani, Roberta
1
Sousa, Rui
1
Voss, Christopher A.
1
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Journal of service management
The journal of services marketing
17
Journal of service research : JSR
13
Services marketing quarterly
11
Journal of service research
9
The science of service systems
9
The service industries journal
9
International journal of hospitality management
8
Journal of business research : JBR
8
Journal of retailing and consumer services
6
SpringerLink / Bücher
5
The Oxford handbook of offshoring and global employment
4
Brookings trade forum
3
CESPRI working papers
3
CESifo working papers
3
Discussion paper
3
Discussion paper series / IZA
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
IZA Discussion Paper
3
Japan and the world economy : international journal of theory and policy
3
Journal of industry, competition and trade
3
Journal of international economics
3
Journal of service theory and practice
3
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
3
The world economy : the leading journal on international economic relations
3
CESifo Working Paper
2
Contributions to Economics
2
Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
Digitale Ökonomie
2
Economics
2
Economics : digitale Ökonomie und struktureller Wandel
2
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
2
Global capitalism unbound : winners and losers from offshore outsourcing
2
Innovatives Dienstleistungsmarketing in Theorie und Praxis
2
International journal of business excellence
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of physical distribution & logistics management : IJPD & LM
2
Journal of business economics : JBE
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Latin America's emergence in global services : a new driver of structural change in the region?
2
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ECONIS (ZBW)
11
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
The use of gamification mechanics to increase employee and user engagement in participative healthcare services : a study of two cases
Hammedi, Wafa
;
Leclerq, Thomas
;
Riel, Allard C. R. van
- In:
Journal of service management
28
(
2017
)
4
,
pp. 640-661
Persistent link: https://www.econbiz.de/10011731215
Saved in:
3
Consumer motives and willingness to co-create in professional and generic services
Neghina, Carmen
;
Bloemer, Johanna M.
;
Birgelen, Marcel van
- In:
Journal of service management
28
(
2017
)
1
,
pp. 157-181
Persistent link: https://www.econbiz.de/10011655006
Saved in:
4
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
5
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
6
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.
;
Anderson, Laurel
;
Bowen, David E.
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
Saved in:
7
Service innovation and usage intenetion : a cross-market analysis
Chiu, Yen-Ting Helena
;
Hover, Katharina Maria
- In:
Journal of service management
26
(
2015
)
3
,
pp. 516-538
Persistent link: https://www.econbiz.de/10011389180
Saved in:
8
Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
9
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
10
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
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