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~isPartOf:"Journal of service management"
~subject:"Customer service"
~subject:"Gesundheitswesen"
~subject:"Services"
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Search: subject:"Service quality"
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Customer service
Gesundheitswesen
Services
Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
32
Konsumentenverhalten
32
Dienstleistung
24
Dienstleistungssektor
22
Service industry
22
Kundenservice
21
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Health care system
13
Value creation
13
Customer experience
10
Dienstleistungsmanagement
10
Health care
10
Service management
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
Job satisfaction
7
Service innovation
7
Dienstleistungsmarketing
6
Einzelhandel
6
Emotion
6
Retail trade
6
Satisfaction
6
Service recovery
6
Service-Dominant Logic
6
Service-dominant logic
6
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Online availability
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Undetermined
30
Free
5
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Article
50
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1
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Article in journal
51
Aufsatz in Zeitschrift
51
Collection of articles of several authors
1
Sammelwerk
1
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English
51
Author
All
Edvardsson, Bo
4
McColl-Kennedy, Janet R.
4
Fisk, Raymond P.
3
Witell, Lars
3
Beirão, Gabriela
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Elg, Mattias
2
Engström, Jon
2
Jaakkola, Elina
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Ponsignon, Frederic
2
Streukens, Sandra
2
Tronvoll, Bård
2
Amelia, Amelia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Baaklini, Eliane Sam
1
Bateson, John E. G.
1
Beierlein, Andrea
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blazevic, Vera
1
Bolton, Ruth N.
1
Bowen, David E.
1
Brengman, Malaika
1
Candi, Marina
1
Cases, Anne-Sophie
1
Cheng, Shuoxin
1
Cheung, Lilliemay
1
Chou, Cindy Yunhsin
1
Clark, Moira K.
1
Colurcio, Maria
1
Dalla Pozza, Ilaria
1
Dasu, Sriram
1
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Published in...
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Journal of service management
The journal of services marketing
73
International journal of hospitality management
68
Journal of retailing and consumer services
66
Journal of business research : JBR
54
The service industries journal
35
Journal of service research : JSR
33
The TQM journal : the international review of organizational improvement
33
Journal of service research
31
Journal of health organization and management
28
Services marketing quarterly
27
Health care management review : HCM review
24
Service business
23
International journal of contemporary hospitality management
21
International journal of services and operations management
21
International journal of quality and service sciences
20
NBER Working Paper
19
NBER working paper series
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
International journal of productivity and quality management : IJPQM
17
Technological forecasting & social change : an international journal
17
Working paper / National Bureau of Economic Research, Inc.
17
Journal of health economics
16
Journal of hospitality marketing & management
16
Journal of service theory and practice
16
Quality management journal : QMJ
15
Total quality management & business excellence
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
International journal of production economics
14
Journal of service theory and practice : JSTP
14
Journal of the Academy of Marketing Science
13
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Health marketing quarterly
12
International journal of quality & reliability management
12
Manufacturing & service operations management : M & SOM
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of air transport management
11
Production and operations management : an international journal of the Production and Operations Management Society
11
Psychology & marketing
11
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ECONIS (ZBW)
51
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
6
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
7
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
8
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
9
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
10
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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