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Consumer behaviour
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Journal of service management
European journal of marketing : EJM
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International journal of market research : JMRS ; the journal of the Market Research Society
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Thunderbird international business review
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Journal of business ethics : JOBE
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Journal of marketing management : MM
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MIT sloan management review
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Supply chain management : an international journal
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European management journal : publ. twice a year for the Scottish Business School
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EXQ: a multiple-item scale for assessing service experience
Klaus, Philipp Phil
;
Maklan, Stan
- In:
Journal of service management
23
(
2012
)
1
,
pp. 5-34
Persistent link: https://www.econbiz.de/10009838504
Saved in:
2
EXQ : a multiple-item scale for assessing service experience
Klaus, Philipp
;
Maklan, Stan
- In:
Journal of service management
23
(
2012
)
1
,
pp. 5-33
Persistent link: https://www.econbiz.de/10009534370
Saved in:
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