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Journal of service management
Industrial marketing management : the international journal for industrial and high-tech firms
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Gestaltung des Wandels im Dienstleistungsmanagement : Band 1: Innovationsperspektive – Digitalisierungsperspektive – Nachhaltigkeitsperspektive
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Primacy versus recency effects in extended service encounters
Garnefeld, Ina
;
Steinhoff, Lena
- In:
Journal of service management
24
(
2013
)
1
,
pp. 64-81
Persistent link: https://www.econbiz.de/10009728592
Saved in:
2
Primacy versus recency effects in extended service encounters
Garnefeld, Ina
;
Steinhoff, Lena
- In:
Journal of service management
24
(
2013
)
1
,
pp. 64-81
Persistent link: https://www.econbiz.de/10010087401
Saved in:
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