Primacy versus recency effects in extended service encounters
Year of publication: |
2013
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Authors: | Garnefeld, Ina ; Steinhoff, Lena |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 24.2013, 1 (8.3.), p. 64-81
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