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~isPartOf:"Journal of service management"
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Dienstleistungssektor
2
Service industry
2
Auslandsverlagerung
1
Business services
1
Collaborative service robots
1
Customer service
1
Dienstleistung
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East and West
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Economic growth
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Entrepreneurial theory of the firm
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Firm performance
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Frontline service employees
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Global business services
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Globalisierung
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Human-robot interaction
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Importance of marketing
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Kundenservice
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Market orientation
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Marketing department
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Marketing management
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Marketingmanagement
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Multinationales Unternehmen
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Non-ownership
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Property-rights theory
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Robot
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Roboter
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Services
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Theorie der Unternehmung
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Theory of the firm
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Tuzovic, Sven
3
Wirtz, Jochen
2
Ehret, Michael
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Holz, Heiko F.
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Jörling, Moritz
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Kies, Alexander
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Kuppelwieser, Volker G.
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Journal of service management
Journal of Services Marketing
4
Managing service quality : MSQ ; an international journal
3
The journal of services marketing
3
Basler Schriften zum Marketing
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
Journal of Service Management
2
Journal of retailing and consumer services
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business horizons
1
Cases on innovations in educational marketing : transnational and technological strategies
1
Consumer-brand relationships : theory and practice
1
Consumption, Production, and Entrepreneurship in the Time of Coronavirus : A Business Perspective of the Pandemic
1
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
1
E-marketing ; Vol. 3
1
Geschäftsmodelle - Wertschöpfung - Transformation
1
Gestaltung des Wandels im Dienstleistungsmanagement : Band 2: Kundenperspektive – Anbieterperspektive – Mitarbeiterperspektive
1
Handbook of research on customer engagement
1
Health marketing quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Business Performance Management
1
International journal of business performance management
1
International journal of hospitality management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of Service Theory and Practice
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service theory and practice
1
Methoden - Potenziale - Einsatzfelder
1
Technological forecasting & social change : an international journal
1
The SAGE handbook of digital marketing
1
The journal of brand management : an international journal
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"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
2
Global business services : increasing specialization and integration of the world economy as drivers of economic growth
Wirtz, Jochen
;
Tuzovic, Sven
;
Ehret, Michael
- In:
Journal of service management
26
(
2015
)
4
,
pp. 565-587
Persistent link: https://www.econbiz.de/10011416711
Saved in:
3
The role of marketing in today's enterprise
Wirtz, Jochen
;
Tuzovic, Sven
;
Kuppelwieser, Volker G.
- In:
Journal of service management
25
(
2014
)
2
,
pp. 171-194
Persistent link: https://www.econbiz.de/10010343485
Saved in:
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