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~isPartOf:"Journal of service management"
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Search: subject:"Behaviour"
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Consumer behaviour
104
Konsumentenverhalten
103
Beziehungsmarketing
60
Relationship marketing
60
Customer satisfaction
40
Kundenzufriedenheit
40
Dienstleistungsqualität
36
Service quality
36
Emotion
16
Customer integration
15
Kundenintegration
15
Dienstleistungssektor
14
Service industry
14
Arbeitsverhalten
13
Brand management
13
Markenführung
13
Social Web
13
Social web
13
Work behaviour
13
Customer service
11
Kundenservice
11
Viral marketing
11
Virales Marketing
11
Beschwerdemanagement
9
Complaint management
9
Brand image
8
Markenimage
8
Brand
7
Customer experience
7
Einzelhandel
7
Retail trade
7
Satisfaction
7
Services
7
Arbeitszufriedenheit
6
Betriebliche Wertschöpfung
6
Confidence
6
Customer value
6
Dienstleistung
6
Employee retention
6
Internet marketing
6
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2
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1
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English
121
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Aksoy, Lerzan
7
Keiningham, Timothy
5
Wirtz, Jochen
5
Bloemer, Johanna M.
4
Malthouse, Edward C.
4
Mattila, Anna S.
4
Buoye, Alexander
3
Cooil, Bruce
3
Gruber, Thorsten
3
Hammedi, Wafa
3
Lariviere, Bart
3
Bilstein, Nicola
2
Edvardsson, Bo
2
Gouthier, Matthias H. J.
2
Gremler, Dwayne D.
2
Hammerschmidt, Maik
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Joosten, Herm
2
Kandampully, Jay
2
Keiningham, Timothy Lee
2
Kunz, Werner
2
Lemmink, Jos
2
Leroi-Werelds, Sara
2
Lin, Jiun-sheng Chris
2
Meyer, Anton
2
Ramaseshan, B.
2
Rust, Roland T.
2
Schaarschmidt, Mario
2
Sparks, Beverley
2
Tronvoll, Bård
2
Wu, Luorong
2
Åkesson, Maria
2
Ahuvia, Aaron
1
Akaka, Melissa Archpru
1
Akpinar, Ezgi
1
Al-Jabri, Ibrahim M.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
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Journal of service management
NBER working paper series
2,468
Journal of business research : JBR
2,374
Working paper / National Bureau of Economic Research, Inc.
2,093
Journal of retailing and consumer services
2,036
NBER Working Paper
1,894
Discussion paper series / IZA
1,669
CESifo working papers
1,232
Discussion paper / Centre for Economic Policy Research
1,050
Journal of economic behavior & organization : JEBO
1,039
International journal of hospitality management
1,037
Economics letters
990
Tourism management : research, policies, practice
947
Journal of business ethics : JOBE
899
Management science : journal of the Institute for Operations Research and the Management Sciences
893
IZA Discussion Paper
889
Games and economic behavior
822
International journal of consumer studies
795
SpringerLink / Bücher
742
Psychology & marketing
709
Working paper
683
Discussion papers / CEPR
635
Journal of consumer research : JCR ; an interdisciplinary bimonthly
630
Journal of travel and tourism marketing
630
Applied economics
618
European journal of operational research : EJOR
601
Journal of economic psychology : research in economic psychology and behavioral economics
588
Journal of economic theory
575
Public choice
571
The American economic review
566
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
559
Discussion paper
537
Discussion paper / Tinbergen Institute
500
Applied economics letters
466
International journal of industrial organization
459
Cogent business & management
457
Journal of public economics
431
Finance research letters
426
Asia Pacific journal of marketing and logistics
421
The journal of product & brand management
419
Economics of education review
418
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ECONIS (ZBW)
121
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1
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10
of
121
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date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Understanding consumer
behaviour
in evolving subscription markets : lessons from sports season tickets research
McDonald, Heath
;
Dunn, Steven
;
Schreyer, Dominik
; …
- In:
Journal of service management
35
(
2024
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10014456582
Saved in:
3
Programmatic advertising in online retailing : consumer perceptions and future avenues
Ciuchita, Robert
;
Gummerus, Johanna Katariina
; …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 231-255
Persistent link: https://www.econbiz.de/10014337950
Saved in:
4
Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation
Mickelsson, Jacob
;
Van Haren, Joep
;
Lemmink, Jos
- In:
Journal of service management
34
(
2023
)
2
,
pp. 256-273
Persistent link: https://www.econbiz.de/10014337951
Saved in:
5
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
6
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
7
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
8
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
9
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
10
The olfactory experience (in retail) scale : construction, validation and generalization
Roy, Subhadip
;
Singh, Priyanka
- In:
Journal of service management
34
(
2023
)
3
,
pp. 403-432
Persistent link: https://www.econbiz.de/10014337975
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