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~isPartOf:"Journal of service management"
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Search: subject:"Robot"
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Robot
13
Roboter
13
Customer service
9
Kundenservice
9
Dienstleistungsqualität
8
Service quality
8
Service robots
7
Dienstleistung
5
Dienstleistungssektor
5
Service industry
5
Services
5
Artificial intelligence
4
Künstliche Intelligenz
4
Salespeople
3
Service robot
3
Verkaufspersonal
3
Beziehungsmarketing
2
Customer satisfaction
2
Emotion
2
Human-robot interaction
2
Kundenzufriedenheit
2
Relationship marketing
2
Service encounter
2
Social robots
2
Systematic literature review
2
Technischer Fortschritt
2
Technological change
2
Technology readiness
2
Well-being
2
AI
1
AI type
1
Agency
1
Anthropomorphism
1
Arbeitsschutz
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Augmentation
1
Automated manufacturing
1
Automation
1
Automatisierte Produktion
1
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Article
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English
16
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Odekerken-Schröder, Gaby
3
Kunz, Werner H.
2
Mahr, Dominik
2
Paluch, Stefanie
2
Schepers, Jeroen
2
Streukens, Sandra
2
Amelia, Amelia
1
Baaklini, Eliane Sam
1
Becker, Marc
1
Belanche, Daniel
1
Blaurock, Marah
1
Brengman, Malaika
1
Caic, Martina
1
Casaló, Luis V.
1
De Keyser, Arne
1
Do, Khoa The
1
Efendić, Emir
1
Flavián Blanco, Carlos
1
Gauquier, Laurens de
1
Gip, Huy
1
Guchait, Priyanko
1
Henkel, Alexander P.
1
Holz, Heiko F.
1
Hottat, Eline
1
Jörling, Moritz
1
Kies, Alexander
1
Leiño Calleja, David
1
Leroi-Werelds, Sara
1
Letheren, Kate
1
Liu, Wei
1
Ma, Junzhao
1
Mathies, Christine
1
Mennens, Kars
1
Nijssen, E. J.
1
Okan, Mehmet
1
Patterson, Paul G.
1
Phillips, Chelsea
1
Pitardi, Valentina
1
Pérez-Rueda, Alfredo
1
Russell-Bennett, Rebekah
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Journal of service management
Industrial Robot: An International Journal
181
Industrial Robot: the international journal of robotics research and application
152
International journal of production research
86
Technological forecasting & social change : an international journal
52
International journal of hospitality management
37
European journal of operational research : EJOR
30
Discussion paper series / IZA
29
Journal of business research : JBR
25
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
22
Discussion paper
19
IZA Discussion Paper
19
GLO discussion paper
16
Journal of retailing and consumer services
16
Springer eBook Collection
16
CESifo working papers
15
Discussion papers / CEPR
14
Transportation research / E : an international journal
14
International journal of contemporary hospitality management
13
International journal of production economics
12
Working paper
12
Working paper / National Bureau of Economic Research, Inc.
12
CESifo Working Paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
11
Journal of hospitality marketing & management
11
Journal of service research
11
RIETI discussion paper series
11
Journal of emerging technologies in Accounting
10
NBER Working Paper
10
Tourism management perspectives : TMP
10
The service industries journal
9
Economics letters
8
Mathematics and Computers in Simulation (MATCOM)
8
Service business
8
Tourism management : research, policies, practice
8
Working paper series / United Nations University, UNU-MERIT
8
Economics of innovation and new technology
7
International journal of technology management : IJTM
7
Journal of Hospitality and Tourism Technology
7
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ECONIS (ZBW)
16
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1
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10
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16
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1
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
6
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
7
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
8
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
9
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
10
"My colleague is a
robot
" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
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