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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
94
Service quality
94
Beziehungsmarketing
69
Relationship marketing
69
Consumer behaviour
63
Konsumentenverhalten
62
Dienstleistungssektor
58
Service industry
58
Services
58
Dienstleistung
57
Customer satisfaction
53
Kundenzufriedenheit
53
Customer integration
34
Kundenintegration
34
Service management
33
Dienstleistungsmanagement
32
Customer service
30
Innovation
30
Kundenservice
30
Betriebliche Wertschöpfung
29
Value creation
29
Bundling strategy
24
Leistungsbündel
24
Service innovation
21
Service-Dominant Logic
18
Service-dominant logic
18
Business services
16
Unternehmensdienstleistung
16
Gesundheitswesen
14
Health care system
14
Customer experience
13
Customer value
13
Emotion
13
Kundenwert
13
Value co-creation
13
Dienstleistungsmarketing
12
Lieferantenmanagement
12
Robot
12
Roboter
12
Services marketing
12
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Online availability
All
Undetermined
121
Free
11
Type of publication
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Article
258
Book / Working Paper
6
Type of publication (narrower categories)
All
Article in journal
264
Aufsatz in Zeitschrift
264
Case study
7
Collection of articles of several authors
7
Fallstudie
7
Sammelwerk
7
Conference proceedings
2
Konferenzschrift
2
Nachruf
1
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Language
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English
264
Author
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Edvardsson, Bo
13
Jaakkola, Elina
9
Witell, Lars
9
Fisk, Raymond P.
7
Gebauer, Heiko
7
Reynoso, Javier
7
Gustafsson, Anders
6
McColl-Kennedy, Janet R.
6
Riel, Allard C. R. van
6
Bowen, David E.
5
Grönroos, Christian
5
Helkkula, Anu
5
Mahr, Dominik
5
Odekerken-Schröder, Gaby
5
Tronvoll, Bård
5
Kandampully, Jay
4
Leroi-Werelds, Sara
4
Patrício, Lia
4
Verma, Rohit
4
Wirtz, Jochen
4
Aksoy, Lerzan
3
Alkire, Linda
3
Birgelen, Marcel van
3
Bloemer, Johanna M.
3
Brown, Stephen Walter
3
Burton, Jamie
3
Gremler, Dwayne D.
3
Groth, Markus
3
Gruber, Thorsten
3
Heinonen, Kristina
3
Hillebrand, Bas
3
Keating, Byron W.
3
Keiningham, Timothy
3
Kowalkowski, Christian
3
Lariviere, Bart
3
Malthouse, Edward C.
3
Ng, Irene
3
Paluch, Stefanie
3
Parasuraman, A.
3
Patterson, Paul G.
3
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Institution
All
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
IMF Staff Country Reports
2,166
IMF country report
1,253
SpringerLink / Bücher
744
The service industries journal
737
NBER working paper series
683
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
605
NBER Working Paper
554
International journal of hospitality management
543
IMF staff country report
522
Discussion paper series / IZA
511
Journal of retailing and consumer services
477
European journal of operational research : EJOR
455
The journal of services marketing
417
International journal of production economics
405
International journal of production research
391
Transportation research / E : an international journal
326
IMF Working Papers
324
Discussion paper / Centre for Economic Policy Research
322
Industrial marketing management : the international journal for industrial and high-tech firms
309
Policy research working paper : WPS
297
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
CESifo working papers
258
IZA Discussion Paper
250
Public management review
250
IMF working papers
248
Springer eBook Collection
248
International journal of contemporary hospitality management
238
Working paper
233
Service business
232
Journal of service research : JSR
217
Management science : journal of the Institute for Operations Research and the Management Sciences
215
Telecommunications policy : the international journal of digital economy, data sciences and new media
214
Services marketing quarterly
210
Journal of air transport management
198
Europäische Hochschulschriften / 5
197
International journal of business information systems : IJBIS
186
Technological forecasting & social change : an international journal
186
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ECONIS (ZBW)
264
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1
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10
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264
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date (oldest first)
1
The
service
triad : an empirical study of
service
robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
To serve and protect : a typology of
service
robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
Service
robots, agency and embarrassing
service
encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Service
design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
5
To automate or not to automate? : a contingency approach to
service
automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
6
Research on
service
frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
7
Unfolding the simple heuristics of smart solution development
Huikkola, Tuomas
;
Kohtamäki, Marko
;
Rabetino, Rodrigo
; …
- In:
Journal of service management
33
(
2022
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10012797615
Saved in:
8
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
9
Learning from the pioneering founders of the
service
research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
10
Exploring the influence of
service
employees' characteristics on their willingness to work with
service
robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
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