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~isPartOf:"Journal of service management"
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Dienstleistungsberufe
6
Service workers
6
Emotion
3
Arbeitsverhalten
2
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungssektor
2
Employee retention
2
Konsumentenverhalten
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Mitarbeiterbindung
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Relationship marketing
2
Service industry
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Work behaviour
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2007-2008
1
Academic-practitioner gap
1
Arbeitsgruppe
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Arbeitskräfte
1
Coping strategy
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Coping-Strategie
1
Creativity
1
Customer satisfaction
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Customer service
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Dienstleistung
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Dienstleistungsmarketing
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Employee vulnerability
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Friseurhandwerk
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Frontline service employees (FLEs)
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Future workforce challenges
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Gewalt
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Hairdressing industry
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Human Resource Management
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Industry insights
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Intelligence
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Intelligenz
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Israel
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Anaza, Nwamaka A.
1
Birgelen, Marcel van
1
Delcourt, Cécile
1
Golubovskaya, Maria
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Goussinsky, Ruhama
1
Gouthier, Matthias H. J.
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Gremler, Dwayne D.
1
Lin, Cheng-yu
1
Lin, Jiun-sheng Chris
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Rhein, Miriam
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Riel, Allard C. R. van
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Rutherford, Brian A.
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Journal of service management
The journal of services marketing
12
Discussion paper series / IZA
7
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
7
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
Managing service quality : MSQ ; an international journal
4
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Psychology & marketing
4
The international journal of human resource management
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
NBER Working Paper
3
Service business
3
SpringerLink / Bücher
3
Work, employment & society : a journal of the British Sociological Association
3
AMS-Report
2
Academy of Management journal : AMJ
2
Arbeitspapier
2
Australasian marketing journal
2
CESifo Working Paper Series
2
CMR working papers
2
Economie et statistique
2
Employee relations
2
Feminist Economics
2
Forschung aus der Hans-Böckler-Stiftung
2
IZA Discussion Paper
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
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ECONIS (ZBW)
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1
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
3
How organizational and employee-customer identification, and customer orientation affect job engagement
Anaza, Nwamaka A.
;
Rutherford, Brian A.
- In:
Journal of service management
23
(
2012
)
5
,
pp. 616-639
Persistent link: https://www.econbiz.de/10009666546
Saved in:
4
Coping with customer aggression
Goussinsky, Ruhama
- In:
Journal of service management
23
(
2012
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10009554267
Saved in:
5
Organizational pride and its positive effects on employee behavior
Gouthier, Matthias H. J.
;
Rhein, Miriam
- In:
Journal of service management
22
(
2011
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10009405799
Saved in:
6
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
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