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~isPartOf:"Journal of service research"
~person:"Flavián Blanco, Carlos"
~person:"Li, Yulei"
~person:"Xiao, Li"
~type_genre:"Article in journal"
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Customer satisfaction
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Flavián Blanco, Carlos
Li, Yulei
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Journal of service research
The service industries journal
2
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Journal of business research : JBR
1
Journal of service management
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ECONIS (ZBW)
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1
How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
Customer emotions in service
robot
encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
3
Robotics for customer service : a useful complement or an ultimate substitute?
Xiao, Li
;
Kumar, V.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012426748
Saved in:
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