How smart should a service robot be?
Jeroen Schepers, Daniel Belanche, Luis V. Casaló, and Carlos Flavián
| Year of publication: |
2022
|
|---|---|
| Authors: | Schepers, Jeroen ; Belanche, Daniel ; Casaló, Luis V. ; Flavián Blanco, Carlos |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 25.2022, 4, p. 565-582
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| Subject: | artificial intelligence | brand equity | emotions | loyalty | service robot | Roboter | Robot | Künstliche Intelligenz | Artificial intelligence | Dienstleistungsqualität | Service quality | Emotion | Beziehungsmarketing | Relationship marketing | Markenimage | Brand image | Markenführung | Brand management |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705221107704 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013395997