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~isPartOf:"Journal of service research"
~person:"Fotheringham, Darima"
~person:"Mathmann, Frank"
~person:"Tronvoll, Bård"
~subject:"Kundenzufriedenheit"
~subject:"disadvantaged consumers and communities"
~type_genre:"Aufsatz in Zeitschrift"
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Kundenzufriedenheit
disadvantaged consumers and communities
Dienstleistungssektor
4
Service industry
4
Consumer behaviour
3
Dienstleistung
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Service quality
3
Services
3
Beziehungsmarketing
2
Customer satisfaction
2
Customer service
2
Dienstleistungsmarketing
2
Kundenservice
2
Relationship marketing
2
Services marketing
2
machine learning
2
service research priorities
2
stakeholders
2
transformative service research
2
Arbeitsverhalten
1
Business process management
1
Credibility
1
Dienstleistungsinnovation
1
Emotion
1
Environment
1
Glaubwürdigkeit
1
Nachhaltige Entwicklung
1
Prozessmanagement
1
Service innovation
1
Service-Dominant Logic
1
Service-dominant logic
1
Stakeholder
1
Sustainable development
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Umwelt
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Work behaviour
1
authenticity
1
customer experience
1
customer proactivity
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Aufsatz in Zeitschrift
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Fotheringham, Darima
Mathmann, Frank
Tronvoll, Bård
Ostrom, Amy L.
3
Subramony, Mahesh
3
Field, Joy M.
2
Gustafsson, Anders
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Anderson, Laurel
1
Andzulis, James
1
Arnold, Todd J.
1
Azzari, Courtney Nations
1
Brennan, Louis
1
Downey, Hilary
1
Fennell, Patrick B.
1
Go Jefferies, Josephine
1
Grohmann, Marcella Maria
1
Groth, Markus
1
Haenel, Christina M.
1
Hall, Kristina K. Lindsey
1
Hammerschmidt, Maik
1
Hu, Xinyu
1
Jackson, Yamile C.
1
Lechner, Andreas
1
Lorenz, Melanie P.
1
Lyons, Paul
1
Makarem, Suzanne C.
1
McLeay, Fraser
1
Mende, Martin
1
Mohan, Mayoor
1
Mustak, Mekhail
1
Osburg, Victoria Sophie
1
Patterson, Anthony
1
Rayburn, Steven W.
1
Spanjol, Jelena
1
Ulaga, Wolfgang
1
Wangenheim, Florian von
1
Wetzel, Hauke
1
Wu, Yu
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Journal of service research
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ECONIS (ZBW)
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Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
2
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
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