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~isPartOf:"Journal of service research"
~person:"McColl-Kennedy, Janet R."
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungsqualität"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Interkulturelles Management
Konsumentenverhalten
Beziehungsmarketing
2
Customer satisfaction
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
customer experience
2
Consumer behaviour
1
Customer service
1
Customer value
1
Dienstleistung
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Gesundheitsversorgung
1
Gesundheitswesen
1
Health care
1
Health care system
1
Kundenservice
1
Kundenwert
1
Lebensqualität
1
Markov chain
1
Markov-Kette
1
Quality of life
1
Service industry
1
Services
1
Services marketing
1
chronic disease
1
customer proactivity
1
customer satisfaction
1
customer value cocreation
1
frontline service employees
1
healthcare
1
hidden Markov model
1
longitudinal analysis
1
machine learning
1
patients
1
quality of life
1
service operations
1
service quality
1
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McColl-Kennedy, Janet R.
Sharma, Piyush
Staiger, Douglas
Grégoire, Yany
3
Huang, Ming-Hui
3
Becker, Jan U.
2
Brady, Michael K.
2
Danaher, Tracey S.
2
Groth, Markus
2
Hollebeek, Linda D.
2
Lemon, Katherine N.
2
Mattila, Anna S.
2
McLeay, Fraser
2
Ostrom, Amy L.
2
Spann, Martin
2
Sprott, David E.
2
Subramony, Mahesh
2
Voorhees, Clay M.
2
Walsh, Gianfranco
2
Ahearne, Michael
1
Albrecht, Arne Keno
1
Anderson, Laurel
1
Andzulis, James
1
Arnold, Todd J.
1
Attai, Deanna J.
1
Auh, Seigyoung
1
Azzari, Courtney Nations
1
Bagherzadeh, Ramin
1
Baker, Thomas L.
1
Barrot, Christian
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Belanche, Daniel
1
Berger, Jonah
1
Berry, Leonard L.
1
Bhattarai, Ashok
1
Bilstein, Nicola
1
Blut, Markus
1
Bolton, Lisa E.
1
Bone, Sterling A.
1
Borgh, Michel van der
1
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Journal of service research
The journal of services marketing
13
NBER Working Paper
7
Journal of business research : JBR
6
Journal of service management
6
Working paper / National Bureau of Economic Research, Inc.
6
Journal of service research : JSR
5
NBER working paper series
3
The journal of economic perspectives : EP ; a journal of the American Economic Association
3
Journal of retailing
2
Journal of retailing and consumer services
2
A Research Agenda for Service Marketing
1
Annual review of economics
1
Branding and sustainable competitive advantage : building virtual presence
1
Brookings papers on education policy
1
Brookings-Wharton papers on urban affairs
1
California management review
1
Economics of education review
1
European journal of marketing : EJM
1
Frontiers in health policy research
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of marketing management : MM
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
The American economic review
1
The changing hospital industry : comparing not-for-profit and for-profit institutions
1
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ECONIS (ZBW)
2
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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