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~isPartOf:"Journal of service research"
~subject:"Arbeitsmobilität"
~subject:"Beziehungsmarketing"
~subject:"Success factor"
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Arbeitsmobilität
Beziehungsmarketing
Success factor
Salespeople
13
Verkaufspersonal
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5
Kundenservice
5
Relationship marketing
5
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Dienstleistungsqualität
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frontline employees
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Journal of service research
Industrial marketing management : the international journal for industrial and high-tech firms
63
The journal of personal selling & sales management : JPSSM
45
Journal of business research : JBR
32
The journal of business & industrial marketing
28
Journal of personal selling & sales management
25
Journal of the Academy of Marketing Science
23
Journal of retailing and consumer services
17
Journal of marketing
12
Journal of business-to-business marketing
11
European journal of marketing : EJM
9
The service industries journal
9
Journal of service research : JSR
8
Journal of retailing
7
Journal of business ethics : JOBE
6
Marketing intelligence & planning
6
International journal of hospitality management
5
International journal of retail & distribution management
5
Journal of financial services marketing : JFSM
5
Journal of marketing research : JMR
5
Journal of strategic marketing
5
The Oxford handbook of strategic sales and sales management
5
Asia Pacific journal of marketing and logistics
4
Australasian marketing journal
4
Business horizons
4
Journal of managerial issues : JMI
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
The journal of services marketing
4
European journal of marketing
3
Gabler Edition Wissenschaft
3
International journal of logistics : research and applications
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Market : review for marketing theory and practice
3
Psychology & marketing
3
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
SpringerLink / Bücher
3
The international journal of bank marketing : IJBM
3
The journal of applied business research
3
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ECONIS (ZBW)
5
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1
Cultivating resilience in organizational frontline employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
2
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
3
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
4
Avatar design of virtual salespeople : mitigation of recommendation conflicts
Lin, Yu-Ting
;
Doong, Her-Sen
;
Eisingerich, Andreas B
- In:
Journal of service research
24
(
2021
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10012426782
Saved in:
5
When sales becomes service : the evolution of the professional selling role and an organic model of frontline ambidexterity
Hughes, Douglas E.
;
Ogilvie, Jessica L.
- In:
Journal of service research
23
(
2020
)
1
,
pp. 22-32
Persistent link: https://www.econbiz.de/10012183577
Saved in:
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