Cultivating resilience in organizational frontline employees
Year of publication: |
2023
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Authors: | Good, Valerie ; Fehl, Amy Greiner ; LaBrecque, Alexander C. ; Voorhees, Clay M. |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 26.2023, 3, p. 405-421
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Subject: | customer orientation | frontline employees | resilience | self-determination theory | turnover | Beziehungsmarketing | Relationship marketing | Coping-Strategie | Coping strategy | Arbeitskräfte | Workforce | Verkaufspersonal | Salespeople | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction | Arbeitsmobilität | Labour mobility |
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