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~isPartOf:"Journal of service research"
~subject:"Behavioural finance"
~subject:"Dienstleistungsqualität"
~subject:"Werbewirkung"
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Search: subject_exact:"Einfühlungsvermögen"
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Behavioural finance
Dienstleistungsqualität
Werbewirkung
Emotion
15
Artificial intelligence
7
Consumer behaviour
7
Konsumentenverhalten
7
Künstliche Intelligenz
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5
Roboter
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artificial intelligence
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Belanche, Daniel
1
Breitsohl, Jan
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De Saille, Stevienna
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Flavián Blanco, Carlos
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Glikson, Ella
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Potter, Stephen
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Rafaeli, Anat
1
Rees, Laura
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Roschk, Holger
1
Schepers, Jeroen
1
Shin, Yuhyung
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Journal of service research
International journal of hospitality management
55
Journal of business research : JBR
49
Journal of retailing and consumer services
36
International journal of contemporary hospitality management
21
Journal of advertising research
20
Journal of marketing communications
18
Psychology & marketing
17
Journal of hospitality marketing & management
15
International journal of advertising : the review of marketing communications
14
Journal of travel and tourism marketing
13
The journal of services marketing
13
European journal of marketing : EJM
12
International journal of advertising : the quarterly review of marketing communications
11
Journal of advertising : official publication of the American Academy of Advertising
10
Journal of promotion management : innovations in planning and applied research
10
Journal of promotion management : JPM
9
Marketing letters : a journal of research in marketing
9
The service industries journal
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of marketing management : MM
8
Journal of service research : JSR
8
Marketing : ZFP ; journal of research and management
8
Service business
8
Tourism management perspectives : TMP
8
Health marketing quarterly
7
International review on public and non-profit marketing
7
Tourism management : research, policies, practice
7
Finance research letters
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of consumer behaviour : an international research review
6
Journal of current issues and research in advertising : JCIRA
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Journal of the Academy of Marketing Science
6
Services marketing quarterly
6
The journal of behavioral finance : a publication of the Institute of Psychology and Markets and LEA
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
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ECONIS (ZBW)
7
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1
Coalitions and their negative consequences : an examination in service failure-recovery situations
Roschk, Holger
;
Hosseinpour, Masoumeh
;
Breitsohl, Jan
- In:
Journal of service research
26
(
2023
)
4
,
pp. 614-635
Persistent link: https://www.econbiz.de/10014580355
Saved in:
2
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
3
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
4
Linking motivation, emotional labor, and service performance from a self-determination perspective
Hur, Won-Moo
;
Shin, Yuhyung
;
Moon, Tae Won
- In:
Journal of service research
25
(
2022
)
2
,
pp. 227-241
Persistent link: https://www.econbiz.de/10013268017
Saved in:
5
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
6
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
7
When and why a squeakier wheel gets more grease : the influence of cultural values and anger intensity on customer compensation
Glikson, Ella
;
Rees, Laura
;
Wirtz, Jochen
;
Kopelman, Shirli
- In:
Journal of service research
22
(
2019
)
3
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012126364
Saved in:
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