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~isPartOf:"Journal of service research"
~subject:"Brand loyalty"
~subject:"Dienstleistungsqualität"
~subject:"Firm performance"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Reprint"
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Brand loyalty
Dienstleistungsqualität
Firm performance
Beziehungsmarketing
2
Brand image
2
Markenimage
2
Relationship marketing
2
Service quality
2
brand equity
2
Artificial intelligence
1
Beschwerdemanagement
1
Brand management
1
Complaint management
1
Emotion
1
Künstliche Intelligenz
1
Markenführung
1
Robot
1
Roboter
1
Social Web
1
Social web
1
artificial intelligence
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emotions
1
loyalty
1
service recovery
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service robot
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social media
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transparency
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virtually present others
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Aufsatz in Zeitschrift
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Belanche, Daniel
1
Bilstein, Nicola
1
Casaló, Luis V.
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Flavián Blanco, Carlos
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Hogreve, Jens
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Hörner, Kathrin Brigitte
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Schepers, Jeroen
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Journal of service research
Journal of business research : JBR
6
International journal of hospitality management
5
The journal of brand management : an international journal
5
European journal of marketing : EJM
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing intelligence & planning
4
The journal of product & brand management
3
African journal of business and economic research : AJBER
2
Cogent business & management
2
IIMB management review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of business ethics : JOBE
2
Journal of hospitality marketing & management
2
Journal of marketing communications
2
Journal of retailing and consumer services
2
Academia : revista Latinoamericana de administración
1
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Asian Academy of Management journal : AAMJ
1
Benchmarking : an international journal
1
California management review
1
Decision
1
Dutch journal of finance and management
1
Economics & finance notes
1
Global business review
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International entrepreneurship and management journal
1
International journal of business and economics
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of e-business research : IJEBR ; an official publication of the Information Resources Management Association
1
International journal of economics and finance
1
International journal of electronic customer relationship management : IJECRM
1
International journal of internet marketing and advertising : IJIMA
1
International journal of pharmaceutical and healthcare marketing
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
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ECONIS (ZBW)
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How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens
;
Bilstein, Nicola
;
Hörner, Kathrin Brigitte
- In:
Journal of service research
22
(
2019
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
Saved in:
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