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~isPartOf:"Journal of service research"
~subject:"Dienstleistungsqualität"
~subject:"Firm performance"
~subject:"Marketing management"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Reprint"
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Dienstleistungsqualität
Firm performance
Marketing management
Beziehungsmarketing
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Brand image
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Markenimage
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Relationship marketing
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Service quality
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brand equity
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Artificial intelligence
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Brand management
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artificial intelligence
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emotions
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service recovery
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service robot
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Belanche, Daniel
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Journal of service research
Journal of business research : JBR
9
Journal of retailing and consumer services
5
Cogent business & management
4
International journal of hospitality management
4
European journal of marketing : EJM
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of marketing communications
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Journal of marketing management : JMM ; journal of the Academy of Marketing
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Journal of the Academy of Marketing Science
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Marketing intelligence & planning
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The journal of brand management : an international journal
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Academia : revista Latinoamericana de administración
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Global business review
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IIMB management review
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal for global business advancement : JGBA
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Journal of business ethics : JOBE
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Journal of food products marketing : innovations in food advertising, food promotion, food publicity, food sales promotion
2
Journal of hospitality marketing & management
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Journal of marketing
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Journal of strategic marketing
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Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Administrative Sciences : open access journal
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Amfiteatru economic : an economic and business research periodical
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Annales Universitatis Mariae Curie-Skłodowska / H
1
Asia Pacific journal of marketing and logistics
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Asian Academy of Management journal : AAMJ
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California management review
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Decision
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Economic and business review : EBR
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European journal of management and business economics : EJM&BE
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European management journal
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International entrepreneurship and management journal
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International journal of business and economics
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International journal of business environment : IJBE
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International journal of business excellence
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International journal of contemporary hospitality management
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How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens
;
Bilstein, Nicola
;
Hörner, Kathrin Brigitte
- In:
Journal of service research
22
(
2019
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
Saved in:
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