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~isPartOf:"Journal of service research"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Kundenzufriedenheit
Dienstleistungssektor
27
Service industry
27
Dienstleistungsqualität
18
Service quality
18
Dienstleistung
13
Services
13
Beziehungsmarketing
10
Relationship marketing
10
Customer satisfaction
9
Customer service
9
Kundenservice
9
Consumer behaviour
8
Konsumentenverhalten
8
Artificial intelligence
4
Automation
4
Automatisierung
4
Dienstleistungsinnovation
4
Künstliche Intelligenz
4
Service innovation
4
artificial intelligence
4
B-to-B-Marketing
3
Business services
3
Business-to-business marketing
3
Dienstleistungsmarketing
3
Innovation
3
Lieferantenmanagement
3
Salespeople
3
Services marketing
3
Supplier relationship management
3
Unternehmensdienstleistung
3
Verkaufspersonal
3
service design
3
service innovation
3
transformative service research
3
Ambidextrous organization
2
Anforderungsprofil
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Arbeitskräfte
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Arbeitsverhalten
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Customer integration
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Aufsatz in Zeitschrift
Article in journal
9
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English
9
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Ostrom, Amy L.
2
Subramony, Mahesh
2
Anderson, Laurel
1
Andzulis, James
1
Azzari, Courtney Nations
1
Brennan, Louis
1
Downey, Hilary
1
Fennell, Patrick B.
1
Field, Joy M.
1
Fotheringham, Darima
1
Go Jefferies, Josephine
1
Grohmann, Marcella Maria
1
Groth, Markus
1
Gustafsson, Anders
1
Haenel, Christina M.
1
Hall, Kristina K. Lindsey
1
Hammerschmidt, Maik
1
Hu, Xinyu
1
Huang, Ming-Hui
1
Lechner, Andreas
1
Lemon, Katherine N.
1
Lorenz, Melanie P.
1
Lyons, Paul
1
Mathmann, Frank
1
McColl-Kennedy, Janet R.
1
McLeay, Fraser
1
Mende, Martin
1
Mustak, Mekhail
1
Osburg, Victoria Sophie
1
Patterson, Anthony
1
Spanjol, Jelena
1
Ulaga, Wolfgang
1
Wangenheim, Florian von
1
Wetzel, Hauke
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Wu, Yu
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Journal of service research
The journal of services marketing
27
Journal of retailing and consumer services
18
Journal of business research : JBR
17
Journal of service research : JSR
15
The service industries journal
15
International journal of hospitality management
10
Service business
10
Services marketing quarterly
9
International journal of services and operations management
8
Journal of service management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of the Academy of Marketing Science
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
International journal of services and operations management : IJSOM
5
Journal of marketing
5
Journal of service theory and practice : JSTP
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Business horizons
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business excellence
3
International journal of management practice : IJMP
3
International journal of production economics
3
International journal of productivity and quality management : IJPQM
3
International journal of services and standards
3
International journal of services, economics and management
3
Journal of Contemporary Issues in Business and Government
3
Journal of air transport management
3
Journal of hospitality marketing & management
3
Journal of service theory and practice
3
Journal of strategic marketing
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Benchmarking : an international journal ; BIJ
2
Electronic commerce research
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ECONIS (ZBW)
9
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
3
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
4
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
5
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
6
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
Saved in:
9
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
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