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Journal of service research
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Personalized communication as a platform for service inclusion? : initial insights into interpersonal and AI-based personalization for stigmatized consumers
Mende, Martin
;
Scott, Maura L.
;
Ubal, Valentina O.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 28-48
Persistent link: https://www.econbiz.de/10014580389
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