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~isPartOf:"Journal of service research"
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Search: subject:"Dienstleistungsbereich"
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Dienstleistungssektor
27
Service industry
27
Dienstleistungsqualität
18
Service quality
18
Dienstleistung
13
Services
13
Beziehungsmarketing
10
Relationship marketing
10
Customer satisfaction
9
Customer service
9
Kundenservice
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Artificial intelligence
4
Automation
4
Automatisierung
4
Dienstleistungsinnovation
4
Künstliche Intelligenz
4
Service innovation
4
artificial intelligence
4
B-to-B-Marketing
3
Business services
3
Business-to-business marketing
3
Dienstleistungsmarketing
3
Innovation
3
Lieferantenmanagement
3
Salespeople
3
Services marketing
3
Supplier relationship management
3
Unternehmensdienstleistung
3
Verkaufspersonal
3
service design
3
service innovation
3
transformative service research
3
Ambidextrous organization
2
Anforderungsprofil
2
Arbeitskräfte
2
Arbeitsverhalten
2
Customer integration
2
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Article
26
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27
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27
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English
27
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Huang, Ming-Hui
4
Subramony, Mahesh
4
Ostrom, Amy L.
3
Field, Joy M.
2
Fotheringham, Darima
2
Groth, Markus
2
Gustafsson, Anders
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Ahearne, Michael
1
Aksoy, Lerzan
1
Al-Abdin, Ahmed
1
Anderson, Laurel
1
Andzulis, James
1
Azzari, Courtney Nations
1
Baker, Thomas L.
1
Barrot, Christian
1
Becker, Jan U.
1
Berry, Leonard L.
1
Brady, Michael K.
1
Brennan, Louis
1
Bridge, R. Gary
1
Brock, Jürgen Kai-Uwe
1
Danaher, Tracey S.
1
Daxenberger, Johannes
1
Dombois, Marcus
1
Downey, Hilary
1
Dyen, Margot
1
Edvardsson, Bo
1
Feng, Shanfei
1
Fennell, Patrick B.
1
Go Jefferies, Josephine
1
Grohmann, Marcella Maria
1
Guillemot, Samuel
1
Gummerus, Johanna
1
Gurevych, Iryna
1
Haenel, Christina M.
1
Hall, Kristina K. Lindsey
1
Hammerschmidt, Maik
1
Hartmann, Nathaniel N.
1
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Journal of service research
The service industries journal
268
Journal of business research : JBR
95
The journal of services marketing
85
SpringerLink / Bücher
77
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Mitteilungen aus der Arbeitsmarkt- und Berufsforschung
28
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
Springer eBook Collection
27
Working paper
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of production research
22
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ECONIS (ZBW)
27
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
3
Using information-seeking argument mining to improve service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
4
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
5
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
6
Putting data privacy regulation into action : the differential capabilities of service frontline interfaces
Steinhoff, Lena
;
Martin, Kelly D.
- In:
Journal of service research
26
(
2023
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10014325992
Saved in:
7
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
8
Vital service captivity : coping strategies and identity negotiation
Guillemot, Samuel
;
Dyen, Margot
;
Tamaro, Annick
- In:
Journal of service research
25
(
2022
)
1
,
pp. 66-85
Persistent link: https://www.econbiz.de/10012887035
Saved in:
9
Contract length determination in the B2B service industry : role of economic factors, business relationship, and learning
Feng, Shanfei
;
Krishnan, Trichy V.
- In:
Journal of service research
25
(
2022
)
3
,
pp. 422-439
Persistent link: https://www.econbiz.de/10013395975
Saved in:
10
Moving service research forward
Huang, Ming-Hui
;
Malthouse, Edward
;
Noble, Stephanie
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
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